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Old 10-03-2019, 04:36 PM
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Join Date: Aug 2018
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Originally Posted by johnmarc1337 View Post
Hi Kevin!
Sorry, but this is not an option for me. I unterstand that you want to test the units, but the SSD is in use and i need my PC for work. If you send me another SSD before, i could send my SSD to you?
Hi John, when you start the ticket, in the notes just mention this and the support staff can help you set up what's called an Advanced RMA. They will require a credit card number just to put a hold for the amount of a new SSD on it and we'll send a unit to you before you send yours in. You'll have some time to clone your current drive to the new one (or do a fresh install, which is what I'd recommend), and then send the other unit in for failure analysis. The hold will be released on your card, and all will be good in the world (I hope. :))
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