rickykemp Posted June 19, 2019 Share Posted June 19, 2019 Hi, I purchased a refurb MP500 SSD from Corsairs site and have received a damage product. I've raised a ticket under #2000450275 but as yet haven't had any contact to arrange a replacement. could someone look at this for me please? apologies if delay is due to any public holiday etc. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted June 19, 2019 Corsair Employee Share Posted June 19, 2019 Hello, I will have one of our tech support agents look into your ticket to see if they can assist you. Link to comment Share on other sites More sharing options...
rickykemp Posted June 21, 2019 Author Share Posted June 21, 2019 Hello, I will have one of our tech support agents look into your ticket to see if they can assist you. i'ts now 5 working days since I submitted my ticket and no response to it. I think its reasonable to at least expect a response within that time. This is very frustrating, particularly where I have been sent a defective product. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted June 21, 2019 Corsair Employee Share Posted June 21, 2019 I'm sorry about that, I was able to get an agent to get the ball rolling on your ticket. They are trying to get another thing done on your ticket as well regarding a label, so please give them a bit more time to get that resolved. Link to comment Share on other sites More sharing options...
rickykemp Posted June 24, 2019 Author Share Posted June 24, 2019 I'm sorry about that, I was able to get an agent to get the ball rolling on your ticket. They are trying to get another thing done on your ticket as well regarding a label, so please give them a bit more time to get that resolved.that's great thank you. can you clarify the part about the label? should I wait before sending it off myself? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted June 24, 2019 Corsair Employee Share Posted June 24, 2019 A return label is attached to your ticket, it should be an attachment on the last reply. Link to comment Share on other sites More sharing options...
rickykemp Posted June 28, 2019 Author Share Posted June 28, 2019 A return label is attached to your ticket, it should be an attachment on the last reply. thank you Wootaru. Apologies to come back again on this one, I have sent the disk back and is showing as delivered to the return address on 25/06 but there is no update on the ticket since. thank you Link to comment Share on other sites More sharing options...
rickykemp Posted July 1, 2019 Author Share Posted July 1, 2019 can I get an indication of when I will get a replacement disk please? I am now delayed by over 2 weeks from finishing this PC build as I am now only waiting on a replacement disk. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 1, 2019 Corsair Employee Share Posted July 1, 2019 Hello, We are working on getting a replacement out as soon as we can, I'm sorry for the delay you're experiencing. Link to comment Share on other sites More sharing options...
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