Thread: K68 RGB crp disabld
View Single Post
  #9  
Old 02-01-2019, 09:34 AM
GZ Sopo GZ Sopo is offline
Registered User
 
Join Date: Jan 2019
Posts: 5
POST ID # = 992160
GZ Sopo Reputation: 10
Default

All of this sounds so very familiar. It literally sounds like they sent out a bunch of faulty firmware, and have no idea what to do about it. I opened my ticket on Jan. 21st for my Strafe RGB Mk.2 because updating to firmware 3.02 bricked my keyboard. I included the P/N in the original ticket, stated it would not respond other than as the CRP_DISABLD drive, and yet they asked me to provide a picture of the sticker because I'm apparently a moron and can't read. Then, when I finally get another response, they tell me to update through the iCue software using the file they sent. Hey MORON, did you even READ my ticket!? Here's an idea, your latest firmware is FUBAR! Send the previous version instead! I did the hard reset process 4 times with the file they sent me, no joy. It's obvious something is wrong with this firmware. 11 days and support can't get me a valid resolution. It's simple, send the previous firmware, then fix your current firmware and send it out. I fail to understand why the firmware files aren't made available for download.

</rant>
Reply With Quote