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Old 09-13-2019, 10:13 PM
Chogi Chogi is offline
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Join Date: Sep 2019
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POST ID # = 1018127
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Question iCue software not starting

Just today I received my "Corsair Void Pro USB Gaming Headset," and things seem to be fine so far with the headphones. However, the iCue software for editing the headphones RGB settings does not start up when installed. I've tried the repair and uninstall option, the uninstall option being followed by a reinstall of the software. Nothing seems to has work so far.

I went to the log it generated on startup in %localappdata%, and this is what it says:

Quote:
2019-09-13T22:03:04 I cue.init: iCUE version: 3.19.120
2019-09-13T22:03:04 I cue.init: Updates server: https://www3.corsair.com/software/CUE_V3/
2019-09-13T22:03:04 I cue.init: Build type: Public Release
2019-09-13T22:03:04 I cue.init: Applicaiton ID: 4084
2019-09-13T22:03:05 W cue.locale: Cannot find dir for qt *.qm files
2019-09-13T22:03:05 I cue.init.font: Using Regular text font family: "Open Sans"
2019-09-13T22:03:05 I cue.init.font: Using Title text font family: "Gotham Bold"
2019-09-13T22:03:05 I cue.hid_device_detector: Start worker thread.
2019-09-13T22:03:05 I cue.actions.macro.win: Init time: 0.400534 (init: 1.0999e-05 reset: 0.000991552 )
2019-09-13T22:03:06 I cue.session: Locked changed to false
2019-09-13T22:03:06 I cue.session.win: Will notify 'connected changed to' with delay
2019-09-13T22:03:06 I cue.session: Local changed to true
2019-09-13T22:03:06 W cue.sensors.storage: SensorInfo load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 W cue.clink.configuration_manager: Cooling storages load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\Joe\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"
2019-09-13T22:03:06 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\Joe\\AppData\\Roaming\\Corsair\\CUE/profiles/tree.cueprofileorder"
2019-09-13T22:03:06 W cue.clink.ocp.storage: OcpSettings load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 W cue.clink.device.hw_lightings: Old hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 W cue.clink.device.hw_lightings: Hardware lightings load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 W cue.dashboard.widget_provider: Widget data storage load failed: Could not detect cereal root node - likely due to empty or invalid input
2019-09-13T22:03:06 I cue.llaccess: Northbridge: AMD unknown
2019-09-13T22:03:06 I cue.llaccess: Southbridge: unknown
2019-09-13T22:03:06 I cue.llaccess: Slot count: 2
If anyone can help me with my query it would be much appreciated.

Chogi
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