mgdemian Posted October 1, 2019 Share Posted October 1, 2019 Hello, I have a problem with my K95 Plat keyboard, the leds while set to white are looking discolored and some of the keys have a red-pink tinting on them From my reading I did came across a hard reset option but that required a ticked to be opened in order to get a firmware file, so I went on and opened a ticked 9 DAYS AGO! and I only had a generic reply from support:mad:. Ever since, all is quiet. I would like to know how am I supposed to work this out when the support is ignoring me ? Is it because I'm from Romania instead of the US and that's why everyone is ignoring me :mad:? I though Corsair support was supposed to be top notch regardless of the location :confused::mad:?! Looking forward for a reply from an official, my ticket ID is #2000851340 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 1, 2019 Corsair Employee Share Posted October 1, 2019 Hello, We aren't ignoring you at, regardless if you are from Romania or not, we have agents working on tickets as fast as they can. The agent has also asked for a few things from you, and you have not complied with it for us to further help you. Link to comment Share on other sites More sharing options...
mgdemian Posted October 1, 2019 Author Share Posted October 1, 2019 Jesus Christ are you even reading the post ?!! I already said my photos and video don't show the problem. Why is it so hard to provide a simple firmware ? Link to comment Share on other sites More sharing options...
mgdemian Posted October 1, 2019 Author Share Posted October 1, 2019 Read your own help guides > https://help.corsair.com/hc/en-us/articles/360025465031-Keyboard-Reset Link to comment Share on other sites More sharing options...
mgdemian Posted October 1, 2019 Author Share Posted October 1, 2019 (edited) I feel like I should say this - I WILL have this problem resolved whether you want to help me now or not, since the keyboard is under warranty I'll simply ... return it and have it replaced. I did however wanted to try the hard reset since is seems like a simple thing to try out. Have it your way, we'll do this the hard way. Edited October 1, 2019 by mgdemian Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 2, 2019 Corsair Employee Share Posted October 2, 2019 (edited) No one here is not trying to help you. I don't have the firmware myself or I would of provided it to you. I've messaged the rep on the ticket and another rep who works with keyboards and they are going to help you as soon as they can. Edited October 2, 2019 by Corsair Wootaru Link to comment Share on other sites More sharing options...
mgdemian Posted October 3, 2019 Author Share Posted October 3, 2019 Doesn't matter at this point. I've closed this ticket down and opened another one and I've only asked for the firmware file and guess what ... i got it the first time. Link to comment Share on other sites More sharing options...
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