Thanks for the responses, I appreciate it. I started a support ticket at the same time as the thread, just waiting to hear back.
I notice the set doesn't include the media keys, 18 G-keys, or various other keys.
Do you typically replace those through support tickets or sell them upon request? Just curious for the future so I'm prepared incase one of those break.
I noticed with the PBT upgrade, it also doesn't cover all of the keycaps on my K95.
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