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Old 11-13-2019, 08:19 AM
c-attack c-attack is offline
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Join Date: Jun 2014
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iCUE is “CUE 3” and was a direct replacement for CUE 2, which is presumably what you were using before. iCUE resides in the same physical location as CUE 2, so it’s not possible to have them both installed. It should have removed the prior version on install and incorporated your existing profiles. However, I think the second aspect of that is where things might have gone wrong. iCUE does a whole lot more these days and the profile file format has changed. You cannot import CUE 2 profiles into CUE 3 anymore and I wonder if that also applies to the import conversion on upgrade.

Your best bet at this point is to use the Windows uninstaller to remove CUE 2 (if it is still there) and then do the same for iCUE. When prompted, delete the user settings or go your C:Users/(name)/App Data (hidden)/Roaming/Corsair and delete or cut/paste that Corsair folder to the desktop. Those are the profiles and settings. When corrupted it usually causes app launch problems.
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