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Forum: Warranty and RMA Questions 11-15-2019, 03:16 PM
Replies: 1
Views: 61
Posted By Corsair Wootaru
Hello, Can you give me one of the ticket...

Hello,

Can you give me one of the ticket numbers so I can see who I would need to direct it to?
Forum: Warranty and RMA Questions 11-11-2019, 03:53 PM
Replies: 1
Views: 83
Posted By Corsair Wootaru
Hello, We would need the keyboard itself, if...

Hello,

We would need the keyboard itself, if you do not have some of the key caps you're fine. If you have the wrist rest can you please return that as well.
Forum: Warranty and RMA Questions 11-07-2019, 12:59 PM
Replies: 6
Views: 169
Posted By Corsair Wootaru
Not a problem at all.

Not a problem at all.
Forum: Warranty and RMA Questions 11-06-2019, 02:47 PM
Replies: 2
Views: 71
Posted By Corsair Wootaru
Hello, An agent is still reviewing the...

Hello,

An agent is still reviewing the ticket.
Forum: Warranty and RMA Questions 11-06-2019, 02:45 PM
Replies: 6
Views: 160
Posted By Corsair Wootaru
Hello, 2000901172 and 2000901173 from what I...

Hello,

2000901172 and 2000901173 from what I see.
Forum: Warranty and RMA Questions 11-05-2019, 03:52 PM
Replies: 1
Views: 63
Posted By Corsair Wootaru
Hello, I will reach out to the agent to get...

Hello,

I will reach out to the agent to get back to you on your ticket.
Forum: Warranty and RMA Questions 11-05-2019, 03:38 PM
Replies: 6
Views: 160
Posted By Corsair Wootaru
Hello, I have reached out to an agent and...

Hello,

I have reached out to an agent and created 2 follow up tickets for you.
Forum: Warranty and RMA Questions 11-05-2019, 03:29 PM
Replies: 6
Views: 169
Posted By Corsair Wootaru
Hello, The RMA process can take between 1-2...

Hello,

The RMA process can take between 1-2 weeks upon receiving your unit. We do have an Advance RMA option. This process requires a valid Debit/Credit Card where a replacement charge will be...
Forum: Warranty and RMA Questions 11-04-2019, 02:39 PM
Replies: 6
Views: 169
Posted By Corsair Wootaru
Hello, You mentioned the item is in the...

Hello,

You mentioned the item is in the store? Are you able to receive the item to send in the unit to us if we were to process an RMA for it? Please create a ticket on
...
Forum: Warranty and RMA Questions 11-04-2019, 02:34 PM
Replies: 6
Views: 160
Posted By Corsair Wootaru
Hello, I've went to check on the tickets to...

Hello,

I've went to check on the tickets to inform the agents on the ticket, but it shows that both tickets were closed out. Did you happen to close out the tickets?
Forum: Warranty and RMA Questions 11-04-2019, 02:31 PM
Replies: 1
Views: 132
Posted By Corsair Wootaru
Hello, We've checked with our webstore and...

Hello,

We've checked with our webstore and nothing went through. Please try to order the item again.
Forum: Warranty and RMA Questions 11-01-2019, 12:43 PM
Replies: 3
Views: 164
Posted By Corsair Wootaru
Hello, I understand your concern regarding...

Hello,

I understand your concern regarding this, our warehouse has to confirm the item has been sent in before giving us the green light on processing the refund. It's there verification process.
Forum: Warranty and RMA Questions 10-31-2019, 08:49 PM
Replies: 8
Views: 358
Posted By Corsair Wootaru
Hello, The unit was re-flashed for you. We...

Hello,

The unit was re-flashed for you. We had to open up the box to fix the issue to have it sent out to you.
Forum: Warranty and RMA Questions 10-31-2019, 08:48 PM
Replies: 1
Views: 120
Posted By Corsair Wootaru
Hello, It looks like you've filed are filing...

Hello,

It looks like you've filed are filing a damage claim? An agent has reached out to you in regards to your request.
Forum: Warranty and RMA Questions 10-31-2019, 08:45 PM
Replies: 3
Views: 164
Posted By Corsair Wootaru
Hello, I am sorry about the delay in the...

Hello,

I am sorry about the delay in the ARMA refund, the warehouse has to update the system for it to give us a greenlight on the refund. I've also looked in the ticket for you and an agent has...
Forum: Warranty and RMA Questions 10-29-2019, 05:40 PM
Replies: 3
Views: 173
Posted By Corsair Wootaru
Hello, I've have an agent create a follow...

Hello,

I've have an agent create a follow up ticket to help you out.
Forum: Warranty and RMA Questions 10-29-2019, 05:34 PM
Replies: 3
Views: 169
Posted By Corsair Wootaru
Hello, An Advance RMA option is a process...

Hello,

An Advance RMA option is a process that requires a valid Debit/Credit Card where a replacement charge will be applied for the cost of the product until the returning product(s) are received...
Forum: Warranty and RMA Questions 10-29-2019, 05:31 PM
Replies: 1
Views: 119
Posted By Corsair Wootaru
Hello, We would need an invoice of some sort...

Hello,

We would need an invoice of some sort showing proof that you are the owner of the item to process a replacement.
Forum: Warranty and RMA Questions 10-29-2019, 05:31 PM
Replies: 3
Views: 171
Posted By Corsair Wootaru
Hello, I am glad an agent has reached out to...

Hello,

I am glad an agent has reached out to you.
Forum: Warranty and RMA Questions 10-28-2019, 01:24 PM
Replies: 3
Views: 171
Posted By Corsair Wootaru
Hello, Please let me know the ticket number...

Hello,

Please let me know the ticket number so I can get an agent to help you out.
Forum: Warranty and RMA Questions 10-28-2019, 11:41 AM
Replies: 3
Views: 169
Posted By Corsair Wootaru
Hello, We do not repair the unit, we would...

Hello,

We do not repair the unit, we would be sending you a replacement unit. The turn around time can take up to 4 weeks. We do have an Advance RMA process that could help you out.
Forum: Warranty and RMA Questions 10-28-2019, 11:39 AM
Replies: 3
Views: 173
Posted By Corsair Wootaru
Hello The agent tried to help out on the...

Hello

The agent tried to help out on the ticket, but was closed, did you happen to close the ticket on accident?
Forum: Warranty and RMA Questions 10-28-2019, 11:26 AM
Replies: 1
Views: 182
Posted By Corsair Wootaru
Hello, I have reached out to an agent to see...

Hello,

I have reached out to an agent to see if they can correct the invoice issue.
Forum: Warranty and RMA Questions 10-28-2019, 11:13 AM
Replies: 8
Views: 358
Posted By Corsair Wootaru
Hello, The item has been shipped out to you,...

Hello,

The item has been shipped out to you, it is in the hands of the courier. Unfortunately we are at the courier's mercy when they have it and start to deliver it to you.
Forum: Warranty and RMA Questions 10-24-2019, 08:04 PM
Replies: 2
Views: 166
Posted By Corsair Wootaru
Hello, We should have records of your...

Hello,

We should have records of your previous RMAs to process your replacement RMAs.
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