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Forum: Warranty and RMA Questions 01-16-2020, 09:07 PM
Replies: 8
Views: 333
Posted By Corsair Wootaru
Hello, The website you were given at the...

Hello,

The website you were given at the time of the rebate was the rebate you were supposed to submit your rebates to. I am not sure if you can process another rebate for the same product as that...
Forum: Warranty and RMA Questions 01-16-2020, 09:04 PM
Replies: 2
Views: 97
Posted By Corsair Wootaru
Hello, I do apologize for the delay. I see...

Hello,

I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.
Forum: Warranty and RMA Questions 01-10-2020, 08:56 PM
Replies: 4
Views: 142
Posted By Corsair Wootaru
Hello OctaDragon, Can you please check to...

Hello OctaDragon,

Can you please check to see if you can log in with a different browser? There might be an extension on your current browser that might be interfering with your login.
Forum: Warranty and RMA Questions 01-10-2020, 08:54 PM
Replies: 5
Views: 203
Posted By Corsair Wootaru
Hello Rhyagelle, Not a problem at all! And...

Hello Rhyagelle,

Not a problem at all! And thank you for being an awesome customer. We are glad to assist you.
Forum: Warranty and RMA Questions 01-10-2020, 08:53 PM
Replies: 1
Views: 83
Posted By Corsair Wootaru
Hello. Please see if you can find out more...

Hello.

Please see if you can find out more information asking a tech rep in this forum https://forum.corsair.com/v3/forumdisplay.php?f=279 regarding the gas lift.

If you have an RMA question I...
Forum: Warranty and RMA Questions 01-09-2020, 01:02 PM
Replies: 5
Views: 203
Posted By Corsair Wootaru
Hello Rhyagelle, Thank you for letting me...

Hello Rhyagelle,

Thank you for letting me know your ticket number, I had an agent reach out to you to help you out.
Forum: Warranty and RMA Questions 01-07-2020, 08:57 PM
Replies: 5
Views: 203
Posted By Corsair Wootaru
Hello Rhyagelle, Can you please provide me...

Hello Rhyagelle,

Can you please provide me with the ticket number please? I will inform the agent working on your ticket help you out in regards to that label.
Forum: Warranty and RMA Questions 01-06-2020, 06:53 PM
Replies: 8
Views: 333
Posted By Corsair Wootaru
Hello, Normally rebates from all channels...

Hello,

Normally rebates from all channels take 6-8 weeks for it to be delivered. If you go to the rebate website that you've entered your information in. There is a status update checker you can...
Forum: Warranty and RMA Questions 01-06-2020, 06:50 PM
Replies: 1
Views: 109
Posted By Corsair Wootaru
Hello, I am sorry about that, I've checked...

Hello,

I am sorry about that, I've checked out the ticket and it looks like an agent has reached out to you.
Forum: Warranty and RMA Questions 01-02-2020, 07:49 PM
Replies: 2
Views: 180
Posted By Corsair Wootaru
Hello, Thank you for letting us know about...

Hello,

Thank you for letting us know about the situation on the case. You can ask us anytime to help you out. Just create a ticket on https://help.corsair.com/hc/en-us.
Forum: Warranty and RMA Questions 12-17-2019, 09:04 PM
Replies: 8
Views: 360
Posted By Corsair Wootaru
Hello, I am sorry that the item couldn't be...

Hello,

I am sorry that the item couldn't be cancelled on time, due to the holidays very minimal amount of changes can be made to deliveries once an item is prepped to be sent out.
Forum: Warranty and RMA Questions 12-17-2019, 09:03 PM
Replies: 1
Views: 192
Posted By Corsair Wootaru
Hello, I will double check with our webstore...

Hello,

I will double check with our webstore team, can you please pm me the email address associated with the guest purchase?
Forum: Warranty and RMA Questions 12-17-2019, 09:01 PM
Replies: 1
Views: 182
Posted By Corsair Wootaru
Hello, Yes it is 10 years, we can do our...

Hello,

Yes it is 10 years, we can do our best to process your warranty, but please note that sometimes due to custom issues we are not able to fulfill warranties in some areas.
Forum: Warranty and RMA Questions 12-12-2019, 09:00 PM
Replies: 2
Views: 233
Posted By Corsair Wootaru
Hello, We refund through Pay Pal in most...

Hello,

We refund through Pay Pal in most ticket related issues.
Forum: Warranty and RMA Questions 12-12-2019, 08:58 PM
Replies: 3
Views: 217
Posted By Corsair Wootaru
Hello, If you are asking for a refund, there...

Hello,

If you are asking for a refund, there are no prorated charges on the amount you've paid for the device, and is subject to an approval process. If you are processing an RMA you would be...
Forum: Warranty and RMA Questions 12-10-2019, 12:59 PM
Replies: 1
Views: 188
Posted By Corsair Wootaru
Hello, It would depend on what country you...

Hello,

It would depend on what country you are purchasing it from as we can do our best to fulfill your warranty in your area.
Forum: Warranty and RMA Questions 12-03-2019, 03:23 PM
Replies: 1
Views: 206
Posted By Corsair Wootaru
Hello, I would need more information to be...

Hello,

I would need more information to be able to look it up. Can you PM me with your information on the order?
Forum: Warranty and RMA Questions 12-02-2019, 01:57 PM
Replies: 1
Views: 174
Posted By Corsair Wootaru
Hello, I would contact them in regards to...

Hello,

I would contact them in regards to why the unit wasn't sealed to see if they can exchange it for you. As for the bag, we no longer include that in any of our PSUs due to issues with that...
Forum: Warranty and RMA Questions 12-02-2019, 01:42 PM
Replies: 1
Views: 296
Posted By Corsair Wootaru
Hello, Paypal is not available for purchase...

Hello,

Paypal is not available for purchase on our webstore. I am sorry for the inconvenience.
Forum: Warranty and RMA Questions 11-26-2019, 07:42 PM
Replies: 6
Views: 301
Posted By Corsair Wootaru
Hello, Your replacement that you've received...

Hello,

Your replacement that you've received was faulty? Can you please clarify what was wrong with the unit?
Forum: Warranty and RMA Questions 11-26-2019, 07:40 PM
Replies: 8
Views: 333
Posted By Corsair Wootaru
Hello, We work with another party to help in...

Hello,

We work with another party to help in regards to rebates, if they've set that rule there is very little we can do in regards to that, but we are willing to help you out if you create a...
Forum: Warranty and RMA Questions 11-25-2019, 05:56 PM
Replies: 1
Views: 211
Posted By Corsair Wootaru
Hello, If you middle man wants to process...

Hello,

If you middle man wants to process the exchange for you they can, they will just return it to us and we will process the RMA for them. We would need to have a technical service rep review a...
Forum: Warranty and RMA Questions 11-25-2019, 05:49 PM
Replies: 3
Views: 332
Posted By Corsair Wootaru
Hello, Thank you for that information, we...

Hello,

Thank you for that information, we will get this taken cared of for you.
Forum: Warranty and RMA Questions 11-25-2019, 05:39 PM
Replies: 6
Views: 301
Posted By Corsair Wootaru
Hello, It looks like an agent has reached...

Hello,

It looks like an agent has reached out to you on this ticket.
Forum: Warranty and RMA Questions 11-25-2019, 05:38 PM
Replies: 5
Views: 273
Posted By Corsair Wootaru
Hello, I understand, and I am sorry about...

Hello,

I understand, and I am sorry about what you're experiencing. I hope the agent is making sure everything is going well for you.
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