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Search: Posts Made By: Corsair Michael
Forum: Keyboards and Mice 05-09-2019, 04:33 PM
Replies: 4
Views: 359
Posted By Corsair Michael
Hi brighttail, I've taken your feedback to the...

Hi brighttail, I've taken your feedback to the team and we'll be addressing some things you mention. Thanks!
Forum: Keyboards and Mice 03-27-2019, 07:58 PM
Replies: 3
Views: 570
Posted By Corsair Michael
The K68 RGB uses specially designed keycaps...

The K68 RGB uses specially designed keycaps compatible with the underlying protective membrane, so standard full-size keycaps including the PBT ones are not compatible.
Forum: Keyboards and Mice 03-27-2019, 04:42 PM
Replies: 8
Views: 1,281
Posted By Corsair Michael
Hi, have you tried dragging two fingers up and...

Hi, have you tried dragging two fingers up and down on the touch pad for scrolling? This behavior is supported on many streaming media player and smart TV browsers, not just in Windows.
Forum: Keyboards and Mice 03-27-2019, 04:41 PM
Replies: 1
Views: 343
Posted By Corsair Michael
Yes, and there is an Apple Mac mode. ...

Yes, and there is an Apple Mac mode.

https://www.corsair.com/us/en/K83-FAQ
Forum: Keyboards and Mice 03-04-2019, 01:32 PM
Replies: 6
Views: 1,437
Posted By Corsair Michael
Hi everyone, we've heard you and are working to...

Hi everyone, we've heard you and are working to implement two improvements:
1) Reduced re-connection time when the keyboard is woken from sleep
2) Separation of low power mode (w/ backlight...
Forum: Keyboards and Mice 03-04-2019, 01:31 PM
Replies: 8
Views: 1,245
Posted By Corsair Michael
Hi everyone, we've heard you and are working to...

Hi everyone, we've heard you and are working to implement two improvements:
1) Reduced re-connection time when the keyboard is woken from sleep
2) Separation of low power mode (w/ backlight...
Forum: Keyboards and Mice 03-04-2019, 01:28 PM
Replies: 2
Views: 587
Posted By Corsair Michael
Also the receiver replacement is available here:...

Also the receiver replacement is available here: https://www.corsair.com/us/en/Categories/Products/Accessories-%7C-Parts/K63-Wireless-USB-Wireless-Receiver-and-Cable/p/CH-8970047-WW
Forum: Keyboards and Mice 03-04-2019, 01:26 PM
Replies: 11
Views: 3,401
Posted By Corsair Michael
If you haven't already sent it in for RMA, try...

If you haven't already sent it in for RMA, try doing it with the USB power plugged in as well.
Forum: Keyboards and Mice 02-26-2019, 05:00 PM
Replies: 11
Views: 3,401
Posted By Corsair Michael
Try holding the ESC key, turning the keyboard...

Try holding the ESC key, turning the keyboard power on, then releasing the key after 1 second. Afterward try to charge as normal.
Forum: Keyboards and Mice 11-26-2018, 02:30 PM
Replies: 10
Views: 1,635
Posted By Corsair Michael
Hi Again, I'm sorry to hear that. Just so...

Hi Again,

I'm sorry to hear that. Just so that you and everyone else is aware, DARK CORE has never supported polling rate change, because there wasn't a need to increase latency on our 1ms...
Forum: Keyboards and Mice 11-24-2018, 06:35 PM
Replies: 10
Views: 1,635
Posted By Corsair Michael
Hi Everyone, We've fast tracked support for...

Hi Everyone,

We've fast tracked support for DARK CORE, which is coming soon as noted on https://www.corsair.com/us/en/xbox-one-support. We'll update the page when it's ready, which should be...
Forum: Keyboards and Mice 08-03-2018, 05:51 PM
Replies: 9
Views: 1,196
Posted By Corsair Michael
Hi Ty3po, Try moving the USB wireless...

Hi Ty3po,

Try moving the USB wireless receiver closer to the keyboard using the included USB adapter and see if that helps. You may be experiencing some strong micro-interference that is...
Forum: Keyboards and Mice 08-03-2018, 05:26 PM
Replies: 7
Views: 13,709
Posted By Corsair Michael
Hi HB1man, Please try to reset the keyboard...

Hi HB1man,

Please try to reset the keyboard to factory settings:

Hold the ESC key while turning the keyboard on, then release the ESC key after two seconds. The keyboard will then power on...
Forum: Keyboards and Mice 02-22-2018, 09:09 PM
Replies: 32
Views: 11,283
Posted By Corsair Michael
The lighting has a timeout of 15 minutes when...

The lighting has a timeout of 15 minutes when idle by default and can be adjusted in CUE.
Forum: Keyboards and Mice 02-22-2018, 09:08 PM
Replies: 32
Views: 11,283
Posted By Corsair Michael
That is not normal behavior, try using a...

That is not normal behavior, try using a different port directly from your PC. Plugged into the required USB 3.0 port, it will charge in 3-4 hours depending on usage and current charge level.
Forum: Keyboards and Mice 02-22-2018, 06:31 PM
Replies: 32
Views: 11,283
Posted By Corsair Michael
First I'd like to say if the battery performance...

First I'd like to say if the battery performance isn't achieving the stated numbers, please contact support.

Regarding the products mentioned in the previous post, I'd use an apples and oranges...
Forum: Keyboards and Mice 02-07-2018, 02:57 PM
Replies: 25
Views: 18,002
Posted By Corsair Michael
Hi Everyone, We're working on getting a blog...

Hi Everyone,

We're working on getting a blog post put up to help everyone ensure the best wireless connectivity, but in the meantime I can share with you some of that content below:


...
Forum: Keyboards and Mice 02-06-2018, 08:25 PM
Replies: 7
Views: 3,771
Posted By Corsair Michael
Hi Shinken1, Thanks for the feedback, we'll...

Hi Shinken1,

Thanks for the feedback, we'll see what we can do to add additional customization capability.
Forum: Keyboards and Mice 02-06-2018, 08:22 PM
Replies: 1
Views: 1,254
Posted By Corsair Michael
In order to achieve the 1ms latency wireless...

In order to achieve the 1ms latency wireless performance over 2.4GHz, one receiver (dongle) is needed per device.
Forum: Keyboards and Mice 02-06-2018, 05:03 PM
Replies: 27
Views: 18,666
Posted By Corsair Michael
Hi wecuttrees, Thanks for the feedback and...

Hi wecuttrees,

Thanks for the feedback and passion for the K63 Wireless family of products. The K63 Wireless Combo was designed for living room PC gaming and we haven't developed any HID products...
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