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Search took 0 seconds. Search: Posts Made By: Corsair Elito
Forum: Keyboards and Mice 11-25-2019, 08:12 PM
Replies: 3
Views: 163
Posted By Corsair Elito
I would suggest installing iCUE software to...

I would suggest installing iCUE software to update the drivers. That may be the issue you're experiencing.


https://www.corsair.com/us/en/downloads
Forum: Keyboards and Mice 11-25-2019, 08:10 PM
Replies: 1
Views: 116
Posted By Corsair Elito
Hello, I would suggest doing a soft reset, ...

Hello,

I would suggest doing a soft reset,

We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you...
Forum: Keyboards and Mice 10-16-2019, 06:23 PM
Replies: 1
Views: 298
Posted By Corsair Elito
Hi, They can interfere with one another,...

Hi,

They can interfere with one another, one quick fix for that is just to unplug one of the dongle for a bit and then re plug it back in. If you continue to have issues I would suggest...
Forum: Keyboards and Mice 10-16-2019, 06:16 PM
Replies: 1
Views: 229
Posted By Corsair Elito
Hi, The key will fit but if you notice, the...

Hi,

The key will fit but if you notice, the key will have a different shape from the rest of the row. I would suggest returning it for the correct layout.

Kind regards.
Forum: Keyboards and Mice 10-15-2019, 05:13 PM
Replies: 1
Views: 308
Posted By Corsair Elito
Hi, For the "BIOS mode" please ensure...

Hi,

For the "BIOS mode" please ensure you're pressing the Windows Lock key located on the top of your keyboard, and not the windows key at the bottom of the keyboard. If problems persist, I would...
Forum: Keyboards and Mice 10-15-2019, 03:48 PM
Replies: 1
Views: 284
Posted By Corsair Elito
Hi, We would first suggest you try a...

Hi,
We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: Keyboards and Mice 10-15-2019, 03:46 PM
Replies: 1
Views: 276
Posted By Corsair Elito
Hi We would first suggest you try a...

Hi

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: Keyboards and Mice 10-15-2019, 03:43 PM
Replies: 4
Views: 382
Posted By Corsair Elito
Hi, I would suggest getting in contact with...

Hi,

I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.
...
Forum: Keyboards and Mice 10-15-2019, 03:42 PM
Replies: 1
Views: 257
Posted By Corsair Elito
Hi, I would suggest getting in contact with...

Hi,

I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty.
...
Forum: Keyboards and Mice 10-11-2019, 02:45 PM
Replies: 1
K95 RGB Platinum Intermittent Hardware Macros
Views: 232
Posted By Corsair Elito
Hi, I would suggest make sure you have the...

Hi,

I would suggest make sure you have the latest firmware for the K95's. If they persist with these issues I would suggest creating a ticket to troubleshoot it further with technical support.
...
Forum: iCUE Software 10-11-2019, 02:19 PM
Replies: 5
Views: 646
Posted By Corsair Elito
Hi, Could you please create a ticket, we...

Hi,

Could you please create a ticket, we are currently doing testing for the Virtuoso. We would like gather more information about this issue since we have not run into this problem currently....
Forum: iCUE Software 10-11-2019, 02:14 PM
Replies: 1
Views: 207
Posted By Corsair Elito
Hi, We would first suggest you try a...

Hi,

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the...
Forum: iCUE Software 10-11-2019, 02:07 PM
Replies: 2
Views: 284
Posted By Corsair Elito
Hi, I would suggest exporting your profiles...

Hi,

I would suggest exporting your profiles and attempting a clean install of iCUE.

1.Select Profiles.
2.On the right you will see three bars.
3.Click those then click Import/Export....
Forum: iCUE Software 10-03-2019, 03:38 PM
Replies: 2
Views: 269
Posted By Corsair Elito
Hi, I would suggests disabling SDK on the...

Hi,

I would suggests disabling SDK on the icue software, you may be playing a game that has interaction with iCUE software such as -Far Cry 5 -Far Cry New Dawn -Metro Exodus-The Division 2. if...
Forum: iCUE Software 10-03-2019, 03:11 PM
Replies: 1
Views: 264
Posted By Corsair Elito
Hi Could you tell me what fans you're...

Hi

Could you tell me what fans you're currently using, do you have the lighting node pro, commander pro, or the RBG hub? if your're not using a hub they will not work with the software. One...
Forum: iCUE Software 10-03-2019, 03:05 PM
Replies: 2
Views: 241
Posted By Corsair Elito
Hi I would suggest contacting technical...

Hi

I would suggest contacting technical support for troubleshooting help or a warranty replacement.

https://help.corsair.com/hc/en-us/requests/new

Kind regards
Forum: iCUE Software 10-03-2019, 02:58 PM
Replies: 1
Views: 225
Posted By Corsair Elito
Hi, I would suggest contacting technical...

Hi,

I would suggest contacting technical support to troubleshoot this issue.

https://help.corsair.com/hc/en-us/requests/new

Kind regards
Forum: Keyboards and Mice 10-02-2019, 02:56 PM
Replies: 4
Views: 724
Posted By Corsair Elito
Hi, We recommend performing a clean install...

Hi,

We recommend performing a clean install of iCUE. Please follow the steps below:

Open your computer's Control Panel.
Open the Programs and Features options.
Select Corsair Utility Engine...
Forum: Keyboards and Mice 10-02-2019, 02:50 PM
Replies: 1
Views: 181
Posted By Corsair Elito
Hi, I would suggest creating a ticket to...

Hi,

I would suggest creating a ticket to assist you with further troubleshooting or a warranty replacement.

help.corsair.com/hc/en-us/requests/new

Hope this helps
Forum: iCUE Software 10-01-2019, 07:17 PM
Replies: 2
Views: 194
Posted By Corsair Elito
Hi, Unfortunately, you need to have...

Hi,

Unfortunately, you need to have another RGB fan hub. The LED's in your case acts as an SP fan so it will not be able to take up that other spot in your RGB hub. You would have to put the...
Forum: Keyboards and Mice 09-30-2019, 07:13 PM
Replies: 1
Views: 346
Posted By Corsair Elito
Hi, I have also experienced this with...

Hi,

I have also experienced this with Destiny 2 as well, I believe it is a bug in the game, there's quite a few people who have reported this similar bug. He's a forum post about it. It's not a...
Forum: Keyboards and Mice 09-30-2019, 06:41 PM
Replies: 1
Views: 387
Posted By Corsair Elito
Hi, We recommend performing a clean install...

Hi,

We recommend performing a clean install of iCUE. Please follow the steps below:



Open your computer's Control Panel.
Open the Programs and Features options.
Select Corsair Utility...
Forum: Keyboards and Mice 09-30-2019, 06:27 PM
Replies: 1
Views: 251
Posted By Corsair Elito
Hi Austin, We would first suggest you try a...

Hi Austin,

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please...
Forum: Keyboards and Mice 09-30-2019, 06:24 PM
Replies: 1
Views: 326
Posted By Corsair Elito
Hi Rawin, We would first suggest you try...

Hi Rawin,


We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow...
Forum: Keyboards and Mice 09-30-2019, 06:18 PM
Replies: 1
Views: 300
Posted By Corsair Elito
Hi Rapha, If you can give me the ticket...

Hi Rapha,

If you can give me the ticket number you created, I can go ahead and take a look and provide the firmware.

Kind Regards
Showing results 1 to 25 of 25

 
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