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Forum: CORSAIR ONE 04-11-2019, 06:09 PM
Replies: 29
Views: 3,837
Posted By Corsair Dustin
So, the motherboard included is going to have...

So, the motherboard included is going to have limitations in place in BIOS in order to ensure surface components don't overheat.

I'll have to go back and play with the i160 some more to see if I...
Forum: CORSAIR ONE 04-09-2019, 04:40 PM
Replies: 8
Views: 843
Posted By Corsair Dustin
Regarding your disconnect issues with USB, are...

Regarding your disconnect issues with USB, are these duplicated with the rear USB port or just the front port?

For the sleep issue, what monitor are you using? You wouldn't by chance be using a...
Forum: CORSAIR ONE 04-09-2019, 12:41 PM
Replies: 8
Views: 843
Posted By Corsair Dustin
This BIOS will have those microcode mitigations...

This BIOS will have those microcode mitigations introduced. And what specific USB and sleep issues are you having?
Forum: CORSAIR ONE 04-08-2019, 08:30 PM
Replies: 8
Views: 843
Posted By Corsair Dustin
Just because the board we use is similar to the...

Just because the board we use is similar to the mass market one does not mean it's the same. Our BIOSes are tuned specifically for stability and fold in necessary security updates. If your system is...
Forum: CORSAIR ONE 04-08-2019, 08:26 PM
Replies: 29
Views: 3,837
Posted By Corsair Dustin
The retail ASRock X299 ITX board WILL NOT FIT in...

The retail ASRock X299 ITX board WILL NOT FIT in the Corsair One chassis. We had to modify a daughterboard to ensure that it would work.

To be honest, if you want to go nuts with a Corsair One,...
Forum: CORSAIR ONE 04-08-2019, 01:35 PM
Replies: 49
Views: 13,534
Posted By Corsair Dustin
Hey everyone, I'm the product manager for Corsair...

Hey everyone, I'm the product manager for Corsair One and felt it appropriate to answer directly here.

I hear you on wanting to have consistent, regular BIOS updates for these systems. However,...
Forum: CORSAIR ONE 02-15-2019, 07:06 PM
Replies: 39
Views: 5,320
Posted By Corsair Dustin
That is NOT what I said. This generation...

That is NOT what I said.

This generation Corsair One has limited upgradeability as far as the graphics card is concerned.

You can use any full size card that fits the PCIe height/size spec. You...
Forum: Corsair Link 01-08-2018, 05:49 PM
Replies: 6
Views: 1,320
Posted By Corsair Dustin
The H500P is Cooler Master, not Corsair.

The H500P is Cooler Master, not Corsair.
Forum: Corsair Link 01-08-2018, 05:47 PM
Replies: 8
Views: 3,658
Posted By Corsair Dustin
Out of curiosity, are you running ASUS's Aura...

Out of curiosity, are you running ASUS's Aura Sync software simultaneously with Corsair Link?
Forum: Corsair Link 01-08-2018, 05:44 PM
Replies: 10
Views: 2,419
Posted By Corsair Dustin
Out of curiosity, did you try to run the Gigabyte...

Out of curiosity, did you try to run the Gigabyte app simultaneously with Corsair Link? Because that could also affect whether or not Corsair Link can properly control the memory.
Forum: Corsair Link 01-08-2018, 05:39 PM
Replies: 13
Views: 3,009
Posted By Corsair Dustin
Contact Corsair's customer service directly. If...

Contact Corsair's customer service directly. If you have the receipt, they should be able to help you out. Point them to this thread and let them know I recommended having us replace it.
Forum: Corsair Link 01-08-2018, 05:31 PM
Replies: 7
Views: 8,519
Posted By Corsair Dustin
So I'm looking into this. It's not technically a...

So I'm looking into this. It's not technically a bug with our software - EVGA's software is overreaching and trying to control a cooler it thinks is one of theirs - but maybe we can blacklist the...
Forum: Corsair Link 01-08-2018, 05:26 PM
Replies: 6
Views: 2,247
Posted By Corsair Dustin
Well, hold on. The HX1000 (non-i) has no Corsair...

Well, hold on. The HX1000 (non-i) has no Corsair Link functionality. So Corsair Link won't tell you anything about that one.
Forum: Corsair Link 01-08-2018, 05:25 PM
Replies: 20
Views: 9,773
Posted By Corsair Dustin
So I just looked at EVGA's Precision XOC website...

So I just looked at EVGA's Precision XOC website and I think I see what's causing the problem.

The latest version of XOC allows you to sync the graphics card lighting with coolers. If EVGA's...
Forum: Corsair Link 01-08-2018, 05:19 PM
Replies: 6
Views: 2,922
Posted By Corsair Dustin
Unfortunately this is a no-go, the SP120 RGBs use...

Unfortunately this is a no-go, the SP120 RGBs use a different protocol than the rest of our current RGB products. I believe they're still 5V, but there's something else different with them.
Forum: Corsair Link 01-08-2018, 05:17 PM
Replies: 5
Views: 1,749
Posted By Corsair Dustin
This is coming in a future version, but not for...

This is coming in a future version, but not for some time yet.
Forum: Corsair Link 01-08-2018, 05:16 PM
Replies: 8
Views: 4,299
Posted By Corsair Dustin
That is absolutely bizarre. And it's consistent?...

That is absolutely bizarre. And it's consistent? You enable Thunderbolt, the DRAM disappears from Link? You disable it, the DRAM's back?
Forum: Corsair Link 01-08-2018, 05:14 PM
Replies: 7
Views: 2,002
Posted By Corsair Dustin
Just out of curiosity, is the USB port the...

Just out of curiosity, is the USB port the Commander Pro is connected to a "Charging" port? What happens is that some motherboards will leave power to a motherboard port on, and I wonder if that's...
Forum: Corsair Link 01-08-2018, 05:05 PM
Replies: 1
Views: 1,302
Posted By Corsair Dustin
It's by design. It's basically an alarm. Even if...

It's by design. It's basically an alarm. Even if the system isn't still suffering those high temperatures, the point is to let you know that it happened.
Forum: Corsair Link 01-08-2018, 05:00 PM
Replies: 10
Views: 3,038
Posted By Corsair Dustin
So we've found there are a few pieces of software...

So we've found there are a few pieces of software that can interfere with Link's operation. What other software are you running alongside Corsair Link?
Forum: CORSAIR ONE 01-08-2018, 04:56 PM
Replies: 4
Views: 1,265
Posted By Corsair Dustin
Seconded. Practical testing from TechSpot also...

Seconded. Practical testing from TechSpot also demonstrated virtually no performance degradation in synthetic or real world applications from the recent Meltdown patch.
Forum: CORSAIR ONE 01-08-2018, 04:54 PM
Replies: 4
Views: 1,649
Posted By Corsair Dustin
That's unusual. I'd say just kind of keep an eye...

That's unusual. I'd say just kind of keep an eye on your system. If everything else seems stable it may be fine, but if you start having issues with instability go ahead and contact us.
Forum: CORSAIR ONE 01-08-2018, 04:48 PM
Replies: 19
Views: 4,710
Posted By Corsair Dustin
So I've been looking into this issue, there's a...

So I've been looking into this issue, there's a lot of back and forth going on behind the scenes here, and here's the deal.

When you were offered your initial RMA, you would have two options:
1....
Forum: Corsair Link 01-03-2018, 02:38 PM
Replies: 19
Views: 3,487
Posted By Corsair Dustin
The issue with these is that it's possible to...

The issue with these is that it's possible to have one bad fan that won't pass a signal on past it. So you could have all of the fans working fine as long as they're the only one connected.

What...
Forum: Corsair Link 01-03-2018, 02:35 PM
Replies: 3
Views: 1,736
Posted By Corsair Dustin
The first thing I always want to check is whether...

The first thing I always want to check is whether or not there's any third party software running alongside Link. So motherboard software (like Gigabyte's SIV) or antiviral software.
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