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Search: Posts Made By: Corsair Nick
Forum: Audio 10-22-2020, 04:38 PM
Replies: 23
Views: 3,453
Posted By Corsair Nick
Please try reaching out to our Technical Support...

Please try reaching out to our Technical Support team for additional troubleshooting if the previous steps didn't resolve the issue:

https://support.corsair.com/
Forum: iCUE Software 10-22-2020, 04:17 PM
Replies: 14
Views: 1,122
Posted By Corsair Nick
Firmware files have to come from our Technical...

Firmware files have to come from our Technical Support Team as we don't maintain a public repository. Can you PM me your ticket number, and I'll reach out to support to respond.
Forum: Audio 10-22-2020, 04:12 PM
Replies: 413
Views: 88,856
Posted By Corsair Nick
Does the headset show up if you plug it into a...

Does the headset show up if you plug it into a different USB port on the back of the motherboard or different PC/Laptop?



Try performing the following and see if it improves the behavior:

...
Forum: Audio 10-22-2020, 03:54 PM
Replies: 51
Views: 6,382
Posted By Corsair Nick
Do you have any other audio software installed on...

Do you have any other audio software installed on your system? Also, try double checking your settings for Windows using the steps in the link below:
...
Forum: iCUE Software 10-22-2020, 03:45 PM
Replies: 114
Views: 22,100
Posted By Corsair Nick
Appreciate the feedback from all of you that took...

Appreciate the feedback from all of you that took the time to upgrade and run some comparisons. Again, I just want to reinforce that this is not a final fix, and we're still working to optimize the...
Forum: iCUE Nexus 10-22-2020, 03:38 PM
Replies: 14
Views: 1,516
Posted By Corsair Nick
Thank you for the feedback. We've implemented...

Thank you for the feedback. We've implemented some improvements in 3.34.161, but will be continuing to make further ones to improve the CPU usage in further updates.
Forum: Keyboards and Mice 10-22-2020, 03:26 PM
Replies: 203
Views: 40,935
Posted By Corsair Nick
Thanks for the responses guys, and not sure why...

Thanks for the responses guys, and not sure why the behavior is still persisting. Those of you who have updated, can you confirm your Device and Dongle FW versions that are reported in iCUE under...
Forum: Audio 10-21-2020, 05:19 PM
Replies: 7
Views: 758
Posted By Corsair Nick
For those of you without PC specs uploaded, or...

For those of you without PC specs uploaded, or outdated specs in your profile, can you post those? I'd like to see if we can narrow this down and provide details to our Validations team to look at. ...
Forum: Audio 10-21-2020, 05:08 PM
Replies: 14
Views: 2,058
Posted By Corsair Nick
Thank you for providing updates on your...

Thank you for providing updates on your experiences. I'll provide feedback to our development so we can revisit working on a solution. Also, can you confirm if the following changes the behavior:
...
Forum: Keyboards and Mice 10-21-2020, 04:20 PM
Replies: 203
Views: 40,935
Posted By Corsair Nick
Promised an update, and an update I shall deliver...

Promised an update, and an update I shall deliver to you all.

The firmware update should be live and available to perform through iCUE now or very shortly. You'll see an update button at the...
Forum: Audio 10-20-2020, 02:43 PM
Replies: 23
Views: 111,555
Posted By Corsair Nick
Does the issue occur if you perform the...

Does the issue occur if you perform the following:

* Close and exit out of iCUE
* Connected a different PC/Laptop
Forum: Audio 10-19-2020, 02:52 PM
Replies: 23
Views: 111,555
Posted By Corsair Nick
Which version of iCUE are you currently running...

Which version of iCUE are you currently running and which headset? latest should be iCUE 3.34.161.
Forum: Audio 10-19-2020, 02:48 PM
Replies: 2
Views: 1,106
Posted By Corsair Nick
The power button will sit flush with the housing...

The power button will sit flush with the housing of headset, but it shouldn't have excess wobble or make noise. The headset will probably need to be replaced through RMA. Go ahead and contact our...
Forum: Audio 10-19-2020, 02:30 PM
Replies: 413
Views: 88,856
Posted By Corsair Nick
Thank you for the update. Can you do me a favor...

Thank you for the update. Can you do me a favor and attach the logs here as well?
Forum: Audio 10-19-2020, 02:06 PM
Replies: 2
Views: 172
Posted By Corsair Nick
Try adjusting the "Auto Audio Repositioning"...

Try adjusting the "Auto Audio Repositioning" feature in iCUE to see if that improves the audio quality. The article in the link below explains more about what this feature does and when to use it:
...
Forum: Audio 10-19-2020, 01:59 PM
Replies: 5
Views: 2,524
Posted By Corsair Nick
Original packaging isn't required, it just needs...

Original packaging isn't required, it just needs to be shipped safely back. The agent that responds back to your tickets will be able to provide you full details about what needs to be shipped, and...
Forum: iCUE Software 10-17-2020, 05:34 PM
Replies: 130
Views: 18,158
Posted By Corsair Nick
Quick update, we just released a new version of...

Quick update, we just released a new version of iCUE which should help resolve the issue with remaps and macros stopping when a second button is pressed. Link for everyone if you want to download...
Forum: iCUE Software 10-17-2020, 05:29 PM
Replies: 114
Views: 22,100
Posted By Corsair Nick
Quick update for you guys, we made some...

Quick update for you guys, we made some improvements in iCUE 3.34.161, which should help with CPU usage. We're still investigating ways to make further improvements, but this is a step in what I...
Forum: Keyboards and Mice 10-17-2020, 05:11 PM
Replies: 203
Views: 40,935
Posted By Corsair Nick
I should have an update early next week for you...

I should have an update early next week for you guys, and more insight. Thanks for being patient with the process. As soon as I have more details, I'll let you all know.
Forum: Keyboards and Mice 10-17-2020, 04:39 PM
Replies: 35
Views: 1,878
Posted By Corsair Nick
Based on what you described, I think you're using...

Based on what you described, I think you're using a Macro Action, which replicates your key presses in succession including timing. Try selecting "Text" from the drop down instead. This should...
Forum: Solid State Drives (SSD) 10-17-2020, 04:29 PM
Replies: 2
Views: 201
Posted By Corsair Nick
Current MSRP breakdown is: 1TB - $129.99 USD...

Current MSRP breakdown is:

1TB - $129.99 USD
2TB - $264.99 USD
4TB - $609.99 USD
8TB - $1379.99 USD

All of them are available for purchase now, with the 8TB version shipping in 2-4weeks.
...
Forum: Audio 10-15-2020, 01:54 PM
Replies: 2
Views: 159
Posted By Corsair Nick
We recently added the "Auto Audio Repositioning"...

We recently added the "Auto Audio Repositioning" feature to iCUE to enhance the audio experience with our iCUE compatible headsets. The following thread gives a better understanding of how the...
Forum: Audio 10-15-2020, 01:50 PM
Replies: 8
Views: 3,582
Posted By Corsair Nick
The battery level reported by our headsets is an...

The battery level reported by our headsets is an approximation as they do not have a battery level sensor. Couple things you can try to calibrate it is updating the FW to the latest version, and...
Forum: Audio 10-15-2020, 01:43 PM
Replies: 10
Views: 7,871
Posted By Corsair Nick
Great to hear everything is work out now!

Great to hear everything is work out now!
Forum: Audio 10-15-2020, 01:31 PM
Replies: 5
Views: 2,524
Posted By Corsair Nick
If you're experiencing a single ear cup not...

If you're experiencing a single ear cup not outputting audio regardless of application or using a different PC, I'd recommend reaching out to our support team for replacement. You can contact them...
Showing results 1 to 25 of 1209

 
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