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theotherdan

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  1. So, I have a pump that seems to be failing...The symptom I have is the coolant gradually warms under CPU intesive apps (This was never a problem in the past). I found that the fans would speed up and take a long time to rev down after the app was closed. With that, I did the normal, I cleaned the radiator and fans, re-applied thermal paste. I increased pump and fan speed. I updated iCue to the latest and forced a firmware update. The radiator is mounted best practice and I set the case on a 45 to ensure there was no air trapped. And it wasn't until I put the case on the side that the temps went down a considerable amount, but not to normal temps. The only conclusion I can get to, after all of this, is that the pump is failing to move the liquid to the radiator (unless it is on its side) and once the load is removed from the CPU, the fans can pull enough heat out of the liquid that is cools down (It used to take seconds to see the coolant temp drop, now it takes up to 5 to ten minutes to drop a faction of a degree). With that, this is second Hydro AIO I have had on this system, and in a three year period. I have an RMA (https://help.corsair.com/hc/en-us/requests/2004198417) and pulled the unit out of the sytem (I have a spare cooler installed). But knowing the support experience I have had in the past, I thought a good explanation here would be a better approach as the only way I recieved suppost in the past was on this forum... Anyways, if a support engineer is reading, I could use some help on my RMA (I would prefer a refund)...Thanks
  2. So, I found the issue after inspecting the whole rig. One of the fan connectors was loose.
  3. So, I updated iCue and after a reboot, one of the fans is running at a high RPM and I cannot adjust the speed: [ame]https://www.youtube.com/watch?v=UtrJOTr0AL0&feature=youtu.be[/ame] I did the usual, reinstalled, uninstalled/reinstalled, reseated USB on both ends, rebooted a number of times, flashed firmware on cooler itself with no change. I created a ticket #2001087160 but as support goes, it takes days and I have 3 days left to return to retailer as I just bought this thing to replace my cooler that died. Has anyone ran into this after the update to 3.27.68?
  4. You may want to investigate the mobo BIOS. Some BIOS have features that will keep a number of USB live to charge devices when the system is off. I run a ASUS ROG and had to disable the option to keep my headset from saying powered on when the system was off due to the USB port used.
  5. I appreciate the effort, the rep told me they will not RMA without proof of the issue.
  6. ...In retrospect to what I have dealt with so far, I would say this is going to turn into a "Never buy Corsair again" type of experiences...I would project that I will go back and forth with the original rep, will get nowhere, will not talk to management, will not talk to L2 or higher, will not get my RMA...Will essentially, not buy Corsair in the future as RMA is not a guarantee and the hoops to jump through, well, are not worth it.
  7. I did get a response, finally, around 10 minutes ago. I was told that I have to produce a video of the issue with my cooling fans. Well, I removed the most problematic one of the two. I do not plan to take the time to reinstall the bad fan and wait to see if it acts up. Just to take a video. Is there a direct way to go to L2? Does L2 handle RMA? Can I get in contact with a manger? Can I do any of this via web or email? I don't favor waiting in queue on the phone for the duration it will take to get to someone, hence, why I want web or email.
  8. All, I submitted an RMA request approximately a week ago. It took at least a day to get the case assigned. It took another few days to get a response. I received a response only after I asked to archive the request as the case owner was unresponsive. And had created a second RMA request. At that time, I was asked to provide proof of purchase. A few days later (Today), I was asked to provide a video of the issue seen. Now, I had already replaced the part, a cooling fan, as it was pretty much failed. I have another fan that acts up occasionally. The reason for the RMA. Support is very unresponsive and does not communicate via the ticket system. And I don't believe I should have to call in and take that time out of my day to get a response. Why does Corsair have a ticketing system built around email(Zendesk) if they don't use it? I have read dozens of posts on the forums here and other sites about the horrible customer service. Fortunately, and unfortunately, this is the first time I have seen bad customer service from Corsair. Noting I have only had a couple issues over the years. I have been very happy with the products (x460 Crystal case fill with SP120 RGB fans, Corsair Vengeance memory, H110i AIO cooler, Void RGB 7.1 wireless headset along in this build) But after reading this forum table alone, there are many people complaining about the support customer service. I don't know if I have a lousy rep helping me or if this is the standard. Also, I don't know if I should expect to even receive the RMA at this point. I am close to the end of the warranty and if they won't respond, well, I may miss it. And for the Corsair employees that monitor the forums and attempt damage control, my case is #2000807471.
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