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Search: Posts Made By: Corsair Nick
Forum: Audio 12-04-2020, 10:05 PM
Replies: 7
Views: 241
Posted By Corsair Nick
Great to hear you were able to get in touch with...

Great to hear you were able to get in touch with our support team regarding these issues. We'll provide an update once we determine this issue is resolved and after we perform additional testing. ...
Forum: iCUE Software 12-04-2020, 09:42 PM
Replies: 10
Views: 458
Posted By Corsair Nick
Thank you for the detailed information on the...

Thank you for the detailed information on the issue you all are experiencing. I'll report the bug with our software team to evaluate, and should be able to resolve this in a later update to iCUE.
Forum: Audio 12-04-2020, 09:19 PM
Replies: 16
Views: 3,076
Posted By Corsair Nick
Thank you for the update. This determined that...

Thank you for the update. This determined that it's not a hardware related issue, and is a bug in the software. Please provide an update when you have a chance to test on a different PC/Laptop.
Forum: Audio 12-04-2020, 08:55 PM
Replies: 25
Views: 5,833
Posted By Corsair Nick
Can both of you post your system specs? They...

Can both of you post your system specs? They aren't currently listed, and would like to see if there is any commonality. Try performing a clean install of iCUE and see if that resolves the issue:
...
Forum: Audio 12-04-2020, 08:51 PM
Replies: 446
Views: 100,297
Posted By Corsair Nick
No update at this time on the replacement pads. ...

No update at this time on the replacement pads. I have passed the info along to our development team that customers are requesting them.

Just to confirm because your last post was awhile back,...
Forum: Memory 12-04-2020, 08:44 PM
Replies: 84
Views: 15,316
Posted By Corsair Nick
We're still looking into this right now, and...

We're still looking into this right now, and don't have an update at this time. If you are experiencing LED issues and outside of the retailer return window, you can have the kit RMA'd through our...
Forum: iCUE Software 12-04-2020, 08:25 PM
Replies: 1
Views: 108
Posted By Corsair Nick
We've logged this issue already, and will be...

We've logged this issue already, and will be resolving it in a future update to iCUE. We'll provide an update once it's live.
Forum: iCUE Software 12-04-2020, 05:51 PM
Replies: 176
Views: 32,400
Posted By Corsair Nick
I'll pass the suggestion along to our software...

I'll pass the suggestion along to our software team, and see if there are any amicable solutions that could be implemented like this.
Forum: iCUE Nexus 12-04-2020, 04:38 PM
Replies: 21
Views: 1,391
Posted By Corsair Nick
We release new iCUE drops 1-2 times a month, and...

We release new iCUE drops 1-2 times a month, and work to incorporate the fixes as quick as possible. From there it goes through testing to validate that the fixes work. The process does take time...
Forum: Keyboards and Mice 12-04-2020, 04:17 PM
Replies: 228
Views: 51,304
Posted By Corsair Nick
Another update for those of you who still...

Another update for those of you who still experienced issues even after updating to the latest FW. Our latest iCUE release (3.36.125) has an added feature that allows you to adjust the debounce...
Forum: Keyboards and Mice 12-04-2020, 04:14 PM
Replies: 56
Views: 16,188
Posted By Corsair Nick
Thanks for your responses guys. I highly...

Thanks for your responses guys. I highly recommend not disassembling the mouse as it could have impacts on the warranty of the device. The best solution for all of you with the broken scroll wheel...
Forum: Power Supplies 11-25-2020, 05:36 PM
Replies: 0
Views: 364
Posted By Corsair Nick
HX1200 and HX1200i - System not powering on or posting to BIOS

We have recently discovered an issue affecting select units of our HX1200 and HX1200i Series power supplies. Affected units may exhibit compatibility issues with some motherboards - the issue will...
Forum: Audio 11-25-2020, 03:13 PM
Replies: 3
Views: 212
Posted By Corsair Nick
When you're presenting or using the chat service,...

When you're presenting or using the chat service, does the mic sensitivity lower on it's own? Some services like Skype, Zoom, etc. automatically adjust the mic volume. Usually this can be adjusted...
Forum: Audio 11-25-2020, 01:33 PM
Replies: 11
Views: 977
Posted By Corsair Nick
1) Battery level should be visible in the Xbox...

1) Battery level should be visible in the Xbox menu

2) This would be determined by the Xbox and how it behaves with audio levels. The only volume control on the headset is for the Game/Chat mix....
Forum: iCUE Software 11-25-2020, 01:18 PM
Replies: 17
Views: 910
Posted By Corsair Nick
If you adjust the following settings, do you see...

If you adjust the following settings, do you see any improvements?

https://forum.corsair.com/v3/showthread.php?t=200565
Forum: Audio 11-25-2020, 12:56 PM
Replies: 2
Views: 160
Posted By Corsair Nick
Since the headset is a stereo model, make sure...

Since the headset is a stereo model, make sure your sound card is set as your default recording and communications device in sound settings and your voice chat programs. You can also check using...
Forum: Audio 11-25-2020, 12:50 PM
Replies: 10
Views: 3,690
Posted By Corsair Nick
Does mute functionality return if you have...

Does mute functionality return if you have Windows Sound Settings open when you press the button? Also, try right clicking on the shortcut or executable, select properties, and enabling Windows 8...
Forum: Keyboards and Mice 11-24-2020, 08:52 PM
Replies: 5
Views: 360
Posted By Corsair Nick
If you haven't returned the keyboard yet, does...

If you haven't returned the keyboard yet, does the key output correctly if you close and exit out of iCUE?
Forum: Keyboards and Mice 11-24-2020, 08:49 PM
Replies: 11
Views: 890
Posted By Corsair Nick
Can you provide me with your system specs since...

Can you provide me with your system specs since they are not added to your profile?
Forum: Audio 11-24-2020, 08:43 PM
Replies: 3
Views: 371
Posted By Corsair Nick
Do you have any other wireless equipment in close...

Do you have any other wireless equipment in close proximity to your Xbox? Either a router or your PC? If so, try moving them away from the Xbox and see if this improves connectivity. Is the...
Forum: CORSAIR ONE 11-24-2020, 03:51 PM
Replies: 13
Views: 1,551
Posted By Corsair Nick
Updated link: ...

Updated link:

http://downloads.corsair.com/Files/Corsair-One/CorsairOne_CorsairLink_08092017.zip



We'll need you to contact our support staff for the appropriate steps needed to resolve this...
Forum: CORSAIR ONE 11-24-2020, 03:21 PM
Replies: 8
Views: 398
Posted By Corsair Nick
Which version of iCUE and CORSAIR Link do you...

Which version of iCUE and CORSAIR Link do you have installed on your system currently? When you performed the Windows update, did you also update the other drivers such as Nvidia? You can also...
Forum: CORSAIR ONE 11-24-2020, 03:16 PM
Replies: 9
Views: 3,292
Posted By Corsair Nick
We can help get you taken care of for replacing...

We can help get you taken care of for replacing your unit. You can submit a ticket through our support site or contact our support team through the 24-hour number below:
...
Forum: Audio 11-24-2020, 01:21 PM
Replies: 20
Views: 986
Posted By Corsair Nick
We've since updated to iCUE 3.35.152. I'd...

We've since updated to iCUE 3.35.152. I'd recommend updating to the latest and see if that improves audio quality.
Forum: Audio 11-24-2020, 12:54 PM
Replies: 16
Views: 1,845
Posted By Corsair Nick
What happens if you drop the sampling to 1...

What happens if you drop the sampling to 1 channel, 24bit, 44kHz? Also, how far do all of you have your mic from your face? I usually have my virtuoso about 2 finger width away.
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