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Search: Posts Made By: Corsair Nick
Forum: Keyboards and Mice 04-06-2020, 06:03 PM
Replies: 1
Views: 66
Posted By Corsair Nick
Try holding WinLock + F1 on the keyboard for...

Try holding WinLock + F1 on the keyboard for about 3 sec until the LED's shut off, then release. This should take it out of Demo Mode. Also make sure the USB with the keyboard logo is plugged into...
Forum: Audio 04-06-2020, 05:52 PM
Replies: 1
Views: 73
Posted By Corsair Nick
In iCUE under settings, what do you have the...

In iCUE under settings, what do you have the Sleep Mode timer set to? When this occurs, is there audio playing over the headset or over the mic? Also try performing a Force Firmware update in the...
Forum: Audio 04-06-2020, 05:48 PM
Replies: 232
Views: 40,989
Posted By Corsair Nick
I've provided your feedback about the drivers and...

I've provided your feedback about the drivers and service being disabled to the team. Just to verify, these resolved static in all applications?

The feedback about multiple dongles from different...
Forum: Keyboards and Mice 04-03-2020, 06:36 PM
Replies: 1
Views: 88
Posted By Corsair Nick
You can try performing a soft reset on the...

You can try performing a soft reset on the keyboard by doing the following:

Unplug the keyboard
Hold ESC
Plug the keyboard back in
Release ESC after 5sec

That particular model is one of our...
Forum: Keyboards and Mice 04-03-2020, 06:10 PM
Replies: 24
Views: 735
Posted By Corsair Nick
Have you reached out to your Corsair PR rep yet...

Have you reached out to your Corsair PR rep yet regarding this issue? In your situation, it's preferred that you go through the proper channels since you have an existing primary contact.
Forum: Audio 04-02-2020, 03:44 PM
Replies: 232
Views: 40,989
Posted By Corsair Nick
Does the issue still occur with iCUE closed and...

Does the issue still occur with iCUE closed and exited out of?
Forum: Audio 04-02-2020, 03:43 PM
Replies: 232
Views: 40,989
Posted By Corsair Nick
Just checking, are you switching the connection...

Just checking, are you switching the connection switch on the headset when you change between USB and wireless on the right earcup? In order to have 96khz active, the headset needs to be in the USB...
Forum: Audio 04-02-2020, 03:40 PM
Replies: 232
Views: 40,989
Posted By Corsair Nick
You can disable the Mic LED under settings in...

You can disable the Mic LED under settings in iCUE. You will just need to check the box to disable it. I attached an image for reference.
Forum: Audio 04-02-2020, 03:18 PM
Replies: 9
Views: 74,663
Posted By Corsair Nick
Since we've launched Virtuoso and I've been using...

Since we've launched Virtuoso and I've been using it for awhile now. Here are my new settings.
Forum: Keyboards and Mice 04-02-2020, 03:12 PM
Replies: 2
Views: 117
Posted By Corsair Nick
Haven't seen this issue come up before. Did you...

Haven't seen this issue come up before. Did you use any type of cleaners or abrasive material to clean the rubberized section of the mouse? I recommend also putting in a support ticket so we can...
Forum: Keyboards and Mice 04-02-2020, 03:08 PM
Replies: 1
Views: 118
Posted By Corsair Nick
Try force firmware updating the keyboard in iCUE....

Try force firmware updating the keyboard in iCUE. You can find the option under the settings tab and select your K70 RGB. If that doesn't work, you can also reset the keyboard by performing the...
Forum: Keyboards and Mice 04-02-2020, 03:03 PM
Replies: 11
Views: 7,470
Posted By Corsair Nick
Looks like the mouse is up to date. I would...

Looks like the mouse is up to date. I would reach out to Technical Support, and they can help troubleshoot further, or possibly send a replacement if needed. You can contact them through the link...
Forum: Keyboards and Mice 04-02-2020, 03:01 PM
Replies: 24
Views: 735
Posted By Corsair Nick
Thank you for the update. Both our hardware and...

Thank you for the update. Both our hardware and software teams are reviewing these issues, and working to find out what what might be causing this behavior. The process does take a bit of time as...
Forum: Keyboards and Mice 04-02-2020, 02:33 PM
Replies: 14
Views: 3,115
Posted By Corsair Nick
Just to confirm with both of you. You reverted...

Just to confirm with both of you. You reverted to the older firmware and it resolved the double click issue? Which programs are being affected? Can you provide the version of FW you're both using...
Forum: Keyboards and Mice 03-31-2020, 02:21 PM
Replies: 11
Views: 7,470
Posted By Corsair Nick
In iCUE under settings, what does the firmware...

In iCUE under settings, what does the firmware version show for the dongle and mouse when you click on Harpoon Wireless?
Forum: Keyboards and Mice 03-27-2020, 06:53 PM
Replies: 3
Views: 145
Posted By Corsair Nick
Current limitation should be (4) keystrokes in...

Current limitation should be (4) keystrokes in iCUE under remap. I've passed the suggestion along to our software team to review for increasing the count, and they will see if it can be added to a...
Forum: Keyboards and Mice 03-27-2020, 06:38 PM
Replies: 24
Views: 735
Posted By Corsair Nick
For reference, have you submitted a ticket yet...

For reference, have you submitted a ticket yet for either of your devices? If so, can you PM your ticket number so I can reach out to our Technical Support team. What types of issues are you having...
Forum: Keyboards and Mice 03-25-2020, 02:37 PM
Replies: 2
Views: 152
Posted By Corsair Nick
Just for some clarity so I understand the issue,...

Just for some clarity so I understand the issue, when you hold the left mouse button down it continues to click repeatedly? Can you provide the firmware version listed in iCUE under settings for...
Forum: Keyboards and Mice 03-25-2020, 02:26 PM
Replies: 1
Views: 124
Posted By Corsair Nick
Couple things you can try if you haven't already...

Couple things you can try if you haven't already to resolve the issue:

* Unplug the mouse
* Hold the left and right mouse buttons
* Plug the USB in
* Release the buttons after 5 sec

Also try...
Forum: Keyboards and Mice 03-25-2020, 02:09 PM
Replies: 24
Views: 735
Posted By Corsair Nick
@ANteroz - Just like Apophis3 suggested, it could...

@ANteroz - Just like Apophis3 suggested, it could be a software issue, but potentially related to updates from Windows not playing nicely with the iCUE drivers. We've seen this happen a couple times...
Forum: Audio 02-19-2020, 05:16 PM
Replies: 6
Views: 576
Posted By Corsair Nick
We just released a new version of iCUE that has...

We just released a new version of iCUE that has some enhancements to the audio section. Try installing the latest which is 3.25.60 and see if it resolves the issue.
...
Forum: Audio 12-19-2019, 05:24 PM
Replies: 1
Views: 329
Posted By Corsair Nick
Does the issue happen only when connected with...

Does the issue happen only when connected with the USB, or also with the 3.5mm connected direct to your PC/Laptop?

If you haven't done so already, I'd also recommend putting in a support ticket on...
Forum: Audio 12-19-2019, 05:20 PM
Replies: 2
Views: 271
Posted By Corsair Nick
Have you tried connecting the headset to a...

Have you tried connecting the headset to a different device such as a PC/Laptop, or mobile device? Are you experiencing the same results in multiple applications on your system?
Forum: Audio 12-19-2019, 05:17 PM
Replies: 66
Views: 26,899
Posted By Corsair Nick
Our development team is aware of this behavior,...

Our development team is aware of this behavior, and reviewing options for correcting it. We'll provide an update once it is implemented. In the meantime, a workaround is opening your Windows Sound...
Forum: Ambient Lighting 11-26-2019, 01:49 PM
Replies: 0
Views: 883
Posted By Corsair Nick
How-To: Install CORSAIR iCUE LS100 Smart Lighting Strip Starter Kit

https://cwsmgmt.corsair.com/pdp/ls100/images/ls100_everything.png

Customizing your workspace just became easier with the CORSAIR iCUE Smart Lighting Strips. With the iCUE software, you'll be able...
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