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-   -   H100i RGB Platinum | Pump header does not illuminate with MSI x470 Gaming Plus (https://forum.corsair.com/forums/showthread.php?t=182950)

JimmieRustle 11-29-2018 12:29 AM

H100i RGB Platinum | Pump header does not illuminate with MSI x470 Gaming Plus
 
Hello everyone,

I recently purchased a Corsair H100i RGB Platinum cooler and connected it to an older intel board, same manufacturer as my current one (MSI). It was an MSI z87-gd65 Gaming mobo and I was successful in illuminating all sections of the cooler. Today however, I upgraded my ancient dino system to new parts.

Here are the parts that were installed:

MSI x470 Gaming Plus
AMD Ryzen 7 2700x CPU (8 core 16 thread)
Corsair H100i RGB Platinum (plugged to CPU_FAN1 header)
G.Skill F4-3220C16-8GTZR

These parts were all new (except the cooler as I had it 2 days before updating the mobo / ram / processor)

After getting everything up and working without much issue, the only issue I have now is that the RGB node surrounding the actual pump head does not illuminate. The fans illuminate and work with the iCUE software (and it recognizes the h100), but the pump will not illuminate whatsoever.

I'm wondering if the pump needs to actually be plugged to W_Pump 1 header or leave directly on the CPU_FAN1 header.

Does anyone have this issue, or has anyone had the same issue with this? I would really like to keep the cooler as I just purchased it from Fry's locally the other night and it worked flawlessly on my old system. Just not sure why the LED's on the pump head all of a sudden will not light up or work.

Any thoughts or suggestions?

It would be greatly appreciated, as after scouring the forums for an hour, I cannot seem to locate anyone else with this issue on these parts.

DevBiker 11-29-2018 01:14 AM

My first reaction would be that the pump LEDs are out. But ... you've already has them working so ... that's weird. And since the fan LEDs work and the fans spin, the pump isn't dead.

Have you installed iCue yet? Check your profile and make sure that the lighting is applied to the pump head.

Plugging the fan cable into another fan header won't help anything; that cable only provides a tach signal; the cooler gets no power from it at all.

DjPartyWolf 11-30-2018 07:43 AM

I'm having a very similar issue and I also have a Msi motherboard. I've even returned the original one and recieved another. However I'm still having the same issue the pump,fans and fans LEDs work but not the led for the pump. Any solutions?

fineros 12-01-2018 08:53 AM

Mismo problema
 
Buenos días,

Me ocurre exactamente lo mismo, mi placa es MSI X370 GAMING XPOWER TITANIUM, funciona todo correctamente pero no los Led de la bomba.
Desinstale el OURUS ENGINE, RGBFUSION y GAMING APP por si hubiera conflicto de Driver´s pero todo sigue igual.

DjPartyWolf 12-01-2018 10:11 AM

Seems as if the common theme here is we all have Msi motherboards. But atleast I'm not the only one with the issue, was driving my self crazy trying to figure out what I did. Hopefully Corsair will get back to us.

Tabttu 12-02-2018 06:19 AM

Hello!

I'm having the same issue, but my motherboard is a Gigabyte Z370... I was having issues with my H100i Pro RGB, so RMA'd it and upgraded to the H100i Platinum. I just finished installing it a few hours ago, but I can't get the pump led's to turn on. They do nothing, not a flash, not a blink, I mean NADA! The led's on the ML fans seem to work just fine tho.

fineros 12-02-2018 07:17 AM

Quote:

Originally Posted by fineros (Post 982982)
Buenos días,

Me ocurre exactamente lo mismo, mi placa es MSI X370 GAMING XPOWER TITANIUM, funciona todo correctamente pero no los Led de la bomba.
Desinstale el OURUS ENGINE, RGBFUSION y GAMING APP por si hubiera conflicto de Driver´s pero todo sigue igual.

Me olvide detallar que es el segundo que pruebo, devolví el primero pensando que era fallo de fabrica y con el segundo pasa lo mismo.

DjPartyWolf 12-02-2018 11:30 AM

Seems to be rather big issue but with no response or help from Corsair about it.

LoneHunter13 12-03-2018 10:04 PM

I have the same issue with the same device, except I'm running on an Asus Z170 Sabertooth S. So it's not only MSI.

DjPartyWolf 12-04-2018 12:40 PM

So has anyone found a solution or just returned it?

fineros 12-04-2018 01:38 PM

Quote:

Originally Posted by DjPartyWolf (Post 983549)
So has anyone found a solution or just returned it?

Yo me estoy comunicando con el Servicio de Corsair.
Me pidieron número de versión iCue
firmware de la bomba
Sistema operativo.
Me aconsejaron que pruebe otro usb
También me aconsejaron que repare la instalación en panel de control

ya les conteste y estoy esperando respuesta.

Corsair Jam 12-04-2018 01:44 PM

Hello Everyone,

Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers.

fineros 12-04-2018 02:04 PM

Quote:

Originally Posted by Corsair Jam (Post 983564)
Hello Everyone,

Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers.

Buenas tardes Jam.

Ya he probado todo, nada hace funcionar el led de la bomba.
el número de ticket 816182, ya conteste el mensaje hoy.
es el segundo H100i RGB que pruebo por que pensé que el primero era fallo de fabrica, funciona todo bien, pero la luz led no.

Muchas gracias

Dale_ 12-04-2018 09:55 PM

Quote:

Originally Posted by Corsair Jam (Post 983564)
Hello Everyone,

Can you attempt a force update of the firmware within iCue? See if this helps and if you have any troubles performing this, please let me know. If you have a ticket going for something similar, can you please PM your ticket numbers.

Same issue here, only installed the cooler today. LEDs on the fans work, just not on the pump.

I've forced an update of the firmware and also updated to latest version of icue, still isn't working.

Motherboard is an ASUS STRIX Z270F so not an MSI like the above.

Also tried trouble shooting of uninstalling, running ccleaner, restarting and re-installing and this didn't fix the issue.

Pillakachu 12-05-2018 03:52 PM

Me pasa lo mismo a mi. La cambie por otra y sigue igual. El programa icue detecta la bomba y funciona correctamente pero no se ilumina.
Mi equipo es:
Gigabyte z390 gaming x
9700k
2x8gb corsair vengance
Gigabite 2080 gaming oc
Tracers mars vulcano 750w
Y todo montado en una Corsair spec omega rgb
He llegado a pensar que sea problema de la fuente de alimentacion pero es un simple Sata


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