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-   -   PSA: After updating VOID to FW33, You may Need to Pair it (Instructions in Thread) (https://forum.corsair.com/forums/showthread.php?t=152550)

Corsair Chris 10-15-2015 07:53 PM

PSA: After updating VOID to FW33, You may Need to Pair it (Instructions in Thread)
 
Once the firmware has been updated you will need to put your headset and dongle in pairing mode.

For the headset: make sure the headset is turned off, once it is off press and hold the power button until the InfoMic flashes green and red. Please use this video as reference:

For the dongle: you will need to insert a paperclip into the hole under the LED. Press and hold until the LED flashes rapidly. Please use this video as reference:

After the two devices pair, the LED on the dongle will be solid white.

zarmy 10-15-2015 09:14 PM

I paired the headset but I am receiving no sound. CUE says the headset is charging and "works normally".

No sound. Never should have updated.

Edit: also getting nothing from the lights on the mic. I press the mute button and hear a noise, but no light on the mic.

Toasted 10-16-2015 08:55 AM

Check and make sure the headset is the default audio device in Windows.
Try a different USB port and see if that helps.

Double check your brightness for the InfoMic LEDs.

Fumb Duck 10-16-2015 09:03 AM

Just reinstalled the driver after a week of not using it. The CPU usage is now SO MUCH BETTER. It took me some time to find this PSA because the quick start manual says its already paired by default. Thanks guys! :)

RadAdam 10-16-2015 08:18 PM

I registered a username just to tell you thank you for this post. Wasn't clear anywhere in the instructions on how to manually pair.

Thanks & Cheers!!

L3p 10-17-2015 04:33 PM

Thanks, solved my problem :)

Mandros 10-27-2015 02:40 AM

My Void had worked really well, until I downloaded the firmware update. Now it doesn't work. I've tried pairing it per your instructions, but that just makes the headset colors flash red.

Corsair Chris 10-27-2015 01:19 PM

Quote:

Originally Posted by Mandros (Post 816487)
My Void had worked really well, until I downloaded the firmware update. Now it doesn't work. I've tried pairing it per your instructions, but that just makes the headset colors flash red.

If it's the earcups flashing red, it's normal behavior. You can change the settings and such in CUE.

Doghandler 01-02-2016 06:29 PM

Good thread and nice to have the pics. Worked a treat for me! Thanks guys :-)

Reidarm 02-08-2016 06:58 PM

I'm also having trouble with this headset. I had Void Wireless and it worked fine. After 5-6 days I changed it to Void Wireless Yellow color and it doesn't work anymore. It worked the first few minutes, but now it wont turn on. When I plug the Dongle in the computer, it says the headset needs a update, but the headset isn't connected. When I try to update it, it freezes on 0%. Can't do anything. I have the latest update CUE. What to do??

Toasted 02-09-2016 07:55 AM

Have you tried a different USB port and microUSB cable?
Have you tried the update on another computer?

Upload your logs here as a archive.
You can access them by clicking Settings>Support>View logs.

Kahikusu 04-20-2016 03:19 PM

I just registered here to say thank you.

After my first update which is 38.01 (bought it yesterday) i had some pairing issues : my Wireless Void 7.1 (RGB) was often disconnected like 4 or 5 times in a row during 5 minutes of sound. I Just tried your tutorial and it seems to work fine now.
It's been now 30min without any issues.

Thanks again !

blackjackGT 11-05-2016 10:12 PM

Thanks also from me for the pairing tips. Man I had a hard time finding a paper clip in my place. :) I was in a panic after a firmware update seemed to eliminate sound in the headphones even when set to default in Windows.

Thought I'd mention -- in my case, after successfully re-pairing the Corsair headphones and dongle, I needed to restart my PC before audio finally worked normally again. It wasn't working until after the restart.

Cheers. :)


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