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-   -   How long for RMA answer ? (https://forum.corsair.com/forums/showthread.php?t=193254)

siras 01-16-2020 09:48 AM

How long for RMA answer ?
 
I have a problem with my hydro cooling. I open a ticket for RMA Every time I get a reply I instantly reply back and every time I have to wait 2-3 days for an answer. It being 7 days now
My ticket number is #2000984177

Corsair Wootaru 01-16-2020 09:04 PM

Hello,

I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.

siras 01-17-2020 09:34 AM

Quote:

Originally Posted by Corsair Wootaru (Post 1031655)
Hello,

I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.

Yeah I get it but I reply instantly and then I get reply back after 3 days every time. It's 8 days now.

Corsair Wootaru 01-20-2020 07:18 PM

Hello Siras,

I do apologize for that, I will make note of the situation and see if we can have the agents be more aware of their tickets.


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