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-   -   K65 RGB RMA or chalk it up as a loss? (https://forum.corsair.com/forums/showthread.php?t=163864)

isupply 11-28-2016 10:51 AM

RMA or chalk it up as a loss?
 
Alright, so I purchased my first mechanical keyboard, corsair refurbished k65 rgb (less than a year ago) and it has had key repeat/chatter problems since the first day i started using it. At first I was not so concerned about it as it the issue would rarely come up during typing but with time it has started to get worse. Anyway a few days back i turned on my pc and noticed that the keyboard lighting was different than the profile i had set. As the pc booted windows 10 alerted me that a usb device has malfunctioned. I removed the 2 cables for my keyboard and plugged them back in and saw the same warning.

I opened cue to change the profile and saw that led on some of the keys would not change no matter what. Also selecting default profiles such as wave, ripple etc would not appear on my keyboard and instead it would just turn off most of the leds and only one or two would show a static color (purple). I reinstalled the engine as well as updated the bios but no results.

Now i'm not sure if this issue is accidental or not. I have checked the keyboard thoroughly and did not see any signs of damage, nor was there any signs of liquid spilling on it. Im worried that if i do send it back and spend half the amount of the price i paid for this keyboard to ship it all the way to Taiwan and in case they tell me that they wont cover it then my money would just be wasted. That money could go into buying a new keyboard.

I know for a fact that they key repeat issue was always there but this new problem with the led not working properly has me in doubt on whether if it is the keyboard thats failing or that it was caused due to a mistake from my end.

So would really like to get your thoughts on this and if anybody else went through a similar situation.

terabyte 11-28-2016 11:19 AM

Submit a ticket and RMA it imo, refurbished units have a much smaller warranty time so do it as soon as you can.

bigdoguk 11-28-2016 01:32 PM

One year on refurbs I belive.

terabyte 11-28-2016 02:47 PM

Quote:

Originally Posted by bigdoguk (Post 880508)
One year on refurbs I belive.

It depends, I saw some refurb items (not from Corsair though) having only up to 90 days.

Best he does it asap just to be safe :):

Toasted 11-29-2016 06:40 AM

Certified refurbished products will have a one year warranty.

http://www.corsair.com/support/warranty

isupply 11-29-2016 09:20 AM

Quote:

Originally Posted by Toasted (Post 880580)
Certified refurbished products will have a one year warranty.

http://www.corsair.com/support/warranty

Quote:

Originally Posted by terabyte (Post 880514)
It depends, I saw some refurb items (not from Corsair though) having only up to 90 days.

Best he does it asap just to be safe :):

Quote:

Originally Posted by bigdoguk (Post 880508)
One year on refurbs I belive.

I got my rma ticket approved by corsair but im just concerned that id be wasting my money if corsair decides to not honor the warranty.
One of the reason is also that theres no sticker of the logo on the keyboard. I took it off back when I first got it. Not a fan of the tribal design. The led brightness key is stuck as well. That key already felt a bit hard to press compared to the rest of the keys on top of the board like the media/windows lock key, but now it just seems to be stuck n im just scared to even apply tiniest of pressure on it.

Is corsair generally too strict about their warranty policy?

terabyte 11-29-2016 01:04 PM

Quote:

Originally Posted by isupply (Post 880624)
I got my rma ticket approved by corsair but im just concerned that id be wasting my money if corsair decides to not honor the warranty.
One of the reason is also that theres no sticker of the logo on the keyboard. I took it off back when I first got it. Not a fan of the tribal design. The led brightness key is stuck as well. That key already felt a bit hard to press compared to the rest of the keys on top of the board like the media/windows lock key, but now it just seems to be stuck n im just scared to even apply tiniest of pressure on it.

Is corsair generally too strict about their warranty policy?

Removing the sticker logo does not void the warranty, it has been asked/answered when the gaming logo came out and peoples complained. You're fine ;):

Corsair Henry 11-29-2016 02:15 PM

Quote:

Originally Posted by terabyte (Post 880648)
Removing the sticker logo does not void the warranty, it has been asked/answered when the gaming logo came out and peoples complained. You're fine ;):

I can confirm that your RMA WILL NOT be denied with the logo sticker removed.


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