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-   -   Does any LED's work with corsair link? (https://forum.corsair.com/forums/showthread.php?t=131660)

Skcorpion86 08-29-2014 02:49 PM

Does any LED's work with corsair link?
 
Does any RGB LEDs work with corsair link? I know I can buy the corsair link lighting kit and get 3 strips of leds, but what if I want more than 3 strips, could I just buy some more strips from somewhere else?

And do I have to have the Corsair commander mini to get LED's to work with corsair link in sync with my 100i LED?

Thanks for the help....

Fauxbeard 08-29-2014 03:08 PM

Quote:

Originally Posted by Skcorpion86 (Post 724971)
Does any RGB LEDs work with corsair link?

I can only officially state that our Lighting node or Commander Mini will only work with our RGB LED strips.

Quote:

Originally Posted by Skcorpion86 (Post 724971)
And do I have to have the Corsair commander mini to get LED's to work with corsair link in sync with my 100i LED?

No, the H100i LED can be controlled separately through the Link software WITHOUT the Commander Mini.

Skcorpion86 08-29-2014 03:17 PM

[QUOTE=Corsair Bunny Foo Foo #5;724973]I can only officially state that our Lighting node or Commander Mini will only work with our RGB LED strips.

Thanks for the answer....

Is there any way to possibly get more than 3 strips? buy them separate or something?

nh_790 09-11-2014 02:24 PM

Quote:

Originally Posted by Corsair Bunny Foo Foo #5 (Post 724973)
I can only officially state that our Lighting node or Commander Mini will only work with our RGB LED strips.


"Oficially" huh...thats a good way of putting that without getting in trouble with the bosses.... :)

I can officially state that any RGB LED strips work fine.

I have 18 LED's across the top and bottom of my 540 and 22 down the side running of a Commander mini and there are no problems at all.

You have to make your own cables since the corsair ones aren't standard, but its super easy to do.

[IMG]http://i155.photobucket.com/albums/s...psbf0d9f1a.jpg[/IMG]

BipolarBear 09-12-2014 12:08 PM

Interesting. I've been eyeing off some cheap rgb led strips on ebay, these look like they come with a 4 pin connection, ready to be plugged into a led controller. Can you tell me what I need to do to connect these to the led input on the commander mini? Do I need to purchase a compatible connector, then cut and solder?

nh_790 09-12-2014 02:56 PM

Quote:

Originally Posted by BipolarBear (Post 727354)
Interesting. I've been eyeing off some cheap rgb led strips on ebay, these look like they come with a 4 pin connection, ready to be plugged into a led controller. Can you tell me what I need to do to connect these to the led input on the commander mini? Do I need to purchase a compatible connector, then cut and solder?

Sure.

Honestly I didnt even solder. these things run on such low power, I think they just need to not touch other wires or metal...

I just twisted the wires together and wrapped with electrical tape. I'm sure someone will give me crap about that, but seems to work fine.

Anyways, the setup:

The connector used on the mini and lighting node is called an I2C or IIC connector. These days I think they are used for Arduino devices mostly. It also happens to be the exact same connector as was used on the old audio cables you used to have to use to on IDE Optical drives before XP.

I happened to have a couple of these old audio cables still so that's what I used.

[IMG]http://i155.photobucket.com/albums/s...ps1513a35a.jpg[/IMG]

[IMG]http://i155.photobucket.com/albums/s...ps465a6175.jpg[/IMG]

The cables I had had 1 thicker wire and two thinner ones, i took 2 cables apart so i could use the slightly thicker wire (one at each end x2 cables)

So i ended up with 4 of these:

[IMG]http://i155.photobucket.com/albums/s...ps8935055a.jpg[/IMG]

So, I remove the red and white wires, and put in the other 3 black wires, and connect some extra red, green, blue, and black wires that I had from an old motherboard front panel connector.

The result looks like this:
[IMG]http://i155.photobucket.com/albums/s...ps7e8c3ae8.jpg[/IMG]

Make sure you get the order right, Corsair is not using the standard order.

Corsair:

12v
B
R
G

Standard:

12v
G
R
B

Then i got a 5 meter spool of 5050 RGB LED lights from ebay, probably similar to what you are looking at, as well as a 10 pack of solderless connectors. Total cost about 25 bucks.

[IMG]http://i155.photobucket.com/albums/s...ps7144a7db.jpg[/IMG]

Around the front of the case you need to connect the red, green, blue and black wires to one of the solderless connectors and connect the solderless connector to the led strip. I just cut one of the connectors in half.

[IMG]http://i155.photobucket.com/albums/s...ps591fe161.jpg[/IMG]

[IMG]http://i155.photobucket.com/albums/s...psa3bb343e.jpg[/IMG]

Then around your case however you want, cutting custom lengths and using the solderless connectors where needed, corners etc.

[IMG]http://i155.photobucket.com/albums/s...ps81e30048.jpg[/IMG]

I need to stick some double sided tape on the solderless connectors so that they dont peel away but the end result works pretty well. Hopefully this helps.

[IMG]http://i155.photobucket.com/albums/s...psf9a974c9.jpg[/IMG]

BipolarBear 09-12-2014 05:46 PM

That's a great write-up, thanks very much. I think I also have some of those old CD audio cables around somewhere. I might have a crack at this next week.

Fauxbeard 09-12-2014 07:24 PM

:praise:nh_790

nh_790 09-13-2014 11:01 AM

Quote:

Originally Posted by Protocol48 (Post 727526)
Is that Spool of LED strip made by "HitLights"? (as I have a couple of their indoor spools, one I used in my kitchen as under-cabinet lighting)

No.

The one i used was "Supernight LED"

I think any standard 12v LED should work tho.

nh_790 09-13-2014 11:37 AM

Quote:

Originally Posted by Protocol48 (Post 727608)
Thanks, I chat with a Corsair tech at least once a month and in July their light strips had a ETA of August end. I chatted last week and now there is no ETA for the light strips! So thanks for the help,; Since we are going to light our cases, too bad Corsair missed the boat and is making zero dollars on case lighting strips.

I just looked up the companies Supernight in Oregon and Hitlights in Louisiana and they are making almost exactly the same products, same strips, same remotes. Amazon is selling both products. Somebody in Asia must be supplying to both these companies! The patent must have expired.

Even if the corsair ones were available I think doing it yourself is a better solution. 3 strips with 3 lights each would not have worked for me, at any price. Even if the corsair ones were available I would have still gone with the approach I did. Being able to cut custom lengths is critical IMO.

If you look at the LED's you have and look at the corsair ones ill bet you will see they are identical, with the exception of the reversed G and B, and the connector. These are all probably made in the same factory in china, and re-branded.

BipolarBear 09-16-2014 02:08 PM

woohoo it works! I can't get the leds to show up well on a pic though... this is just a 3 led offcut i was using for testing.

https://dl.dropboxusercontent.com/u/...2018.48.57.jpg

Jerre03 11-19-2014 09:26 PM

Quote:

Originally Posted by Fauxbeard (Post 724973)
No, the H100i LED can be controlled separately through the Link software WITHOUT the Commander Mini.

I just recieved the Corsair Link RGB LED Lighting Kit and i thought that it will work with my H100i, apparently it doesn't, do you really need a node or commander to make te leds work?

Specter 11-19-2014 10:01 PM

Correct. The Corsair Link RGB LED Lighting Kit is useless without a Lighting Node or a Corsair Commander Mini.

the Corsair Link RGB LED Lighting Kit will not connect directly to a H100i or a H80i.

HarBear 06-06-2015 09:25 PM

Quote:

Originally Posted by nh_790 (Post 727605)
No.

The one i used was "Supernight LED"

I think any standard 12v LED should work tho.

Very impressive mod:idea:!!!

I want to do something reverse here. So I am planning on buying two the Airflow Platinum Fans which has LED L2C connectors. I want to chain it to the end of my Supernight LED strip and control it with a remote. Could I do it with this Cruis Pixhawk I2C splitter?

nh_790 06-12-2015 06:36 PM

Quote:

Originally Posted by HarBear (Post 783400)
Very impressive mod:idea:!!!

I want to do something reverse here. So I am planning on buying two the Airflow Platinum Fans which has LED L2C connectors. I want to chain it to the end of my Supernight LED strip and control it with a remote. Could I do it with this Cruis Pixhawk I2C splitter?

Sorry for the late reply, I don't check the forum very often.

And thanks for the compliment about the case, I'm very happy with it. Since I wrote this up I have redone the wiring in the corners so it looks proper (no more multicolored wires just hanging about)

As far as your question, I think electrically what you want to do would be fine, there is nothing to LED's, they need 12v power and ground...you can even run them on molex or sata power if you don't wanna change colors or dim etc.

You just have to get the connection from the end of your LED strip into the LED wire on the dominator airflow.

At some point you will have to make your own cable since the channels on corsair stuff are not in the standard order (I mentioned this in my post)

I would try and find a cable with a connector that you don't mind cutting, since you probably don't want to cut the cable on the dominator airflow. What you are looking for is the EXACT connector you would find on an old IDE optical drive. the connectors on what you linked don't look the same as that (but i could be mistaken)

fdopfel 07-18-2015 11:15 PM

Too many LEDs?
 
I bought myself a spool of 2.5 meters (150 LEDs) of 5050 LEDs. They work great, but occasionally flicker to full brightness for a moment, about once every 7 or so seconds, although exact timing seems somewhat random. I tried connecting another 2.5 meter spool and had the same problem. Do you think I may be drawing too much power through the corsair link? Is anyone else having issues? Great guide by the way, I love the way these LEDs light up my 900D :D

These are the LEDs I am using: http://www.amazon.com/gp/product/B00...ilpage_o03_s01

wytnyt 07-18-2015 11:54 PM

Quote:

Originally Posted by fdopfel (Post 790141)
I bought myself a spool of 2.5 meters (150 LEDs) of 5050 LEDs. They work great, but occasionally flicker to full brightness for a moment, about once every 7 or so seconds, although exact timing seems somewhat random. I tried connecting another 2.5 meter spool and had the same problem. Do you think I may be drawing too much power through the corsair link? Is anyone else having issues? Great guide by the way, I love the way these LEDs light up my 900D :D

These are the LEDs I am using: http://www.amazon.com/gp/product/B00...ilpage_o03_s01

I seem to recall there being a topic on the amount of leds that can be used,I don't recall the specific number but it was much less than what your trying to use...
Did you do your homework and check the draw of these leds,it isn't worth a possible meltdown...

nh_790 07-19-2015 12:46 PM

Quote:

Originally Posted by fdopfel (Post 790141)
I bought myself a spool of 2.5 meters (150 LEDs) of 5050 LEDs. They work great, but occasionally flicker to full brightness for a moment, about once every 7 or so seconds, although exact timing seems somewhat random. I tried connecting another 2.5 meter spool and had the same problem. Do you think I may be drawing too much power through the corsair link? Is anyone else having issues? Great guide by the way, I love the way these LEDs light up my 900D :D

These are the LEDs I am using: http://www.amazon.com/gp/product/B00...ilpage_o03_s01

The blinking of the LED's is a known issue.

From the release notes: "RGB LED strips connected to a Commander Mini flash when a custom curve fan profile speed change takes place"

If you do not use custom fan curves the LED's work just fine, no blinking.

In regards to wtnyt's comment....

The commander mini can deliver 2A @ 12v to the LED channel, or 24 watts total power. (VxA=W)

a 60 LED/Meter LED strip (which is what you have) draws 14.4 W per meter, or .24W per LED.

SOURCE:
http://electronics.stackexchange.com...er-as-i-expect

So you should be able to connect 100 LED's and be maxing out the power on the commander. I don't suggest you do that but you should be able to run 80 or so without a problem.

I have been running 57 LED's in my case for almost a year with no issues at all, aside from the blinking, which is unrelated to power.

fdopfel 07-19-2015 05:10 PM

Thanks everyone!

I was encountering blinking when I was running them in steady mode, so I think the issue is power related (seems to match the math too).

I've decided that I should cut off at least the last 50 LEDs, probably the last 60-70 just to be safe.

Thank you again for all your help!

Mic Drengen 02-22-2016 08:28 AM

Quote:

Originally Posted by Fauxbeard (Post 724973)
I can only officially state that our Lighting node or Commander Mini will only work with our RGB LED strips.

Hi, sorry for bringing the dead back to life, but didn't think i'd be nessasary to start a new thread...

can you tell me if the RGB LED channel on the device is PWM or volage controlled?

red-ray 02-22-2016 09:15 AM

Pwm
 
Quote:

Originally Posted by Mic Drengen (Post 838466)
can you tell me if the RGB LED channel on the device is PWM or volage controlled?

Good question and I don't recall it being asked before so I thought I would find out. I fired up my old 465B scope and can see it's PWM.

gast77 06-23-2016 06:08 PM

Quote:

Originally Posted by nh_790 (Post 727395)
Make sure you get the order right, Corsair is not using the standard order.

Corsair:

12v
B
R
G

Standard:

12v
G
R
B

Sorry to necro the thread, I have a question on this quote.

What could result from connecting standard w/ corsair? Basically the green and blue would be reversed, is there any adverse affect to this or should it be fine?

I have the dominator platinum fans attempting to connect with my case connector which is standard.

Phal 06-24-2016 02:39 AM

Colors should be wrong, so if you config 255 0 255 you will recieve yellow and not violett.

Are the connector from your case the same plug like on the airflow?

Bomberman 07-28-2017 01:21 PM

Quote:

Originally Posted by nh_790 (Post 727395)
Sure.

Honestly I didnt even solder. these things run on such low power, I think they just need to not touch other wires or metal...

I just twisted the wires together and wrapped with electrical tape. I'm sure someone will give me crap about that, but seems to work fine.

Anyways, the setup:

The connector used on the mini and lighting node is called an I2C or IIC connector. These days I think they are used for Arduino devices mostly. It also happens to be the exact same connector as was used on the old audio cables you used to have to use to on IDE Optical drives before XP.

I happened to have a couple of these old audio cables still so that's what I used.

[IMG]http://i155.photobucket.com/albums/s...ps1513a35a.jpg[/IMG]

[IMG]http://i155.photobucket.com/albums/s...ps465a6175.jpg[/IMG]

The cables I had had 1 thicker wire and two thinner ones, i took 2 cables apart so i could use the slightly thicker wire (one at each end x2 cables)

So i ended up with 4 of these:

[IMG]http://i155.photobucket.com/albums/s...ps8935055a.jpg[/IMG]

So, I remove the red and white wires, and put in the other 3 black wires, and connect some extra red, green, blue, and black wires that I had from an old motherboard front panel connector.

The result looks like this:
[IMG]http://i155.photobucket.com/albums/s...ps7e8c3ae8.jpg[/IMG]

Make sure you get the order right, Corsair is not using the standard order.

Corsair:

12v
B
R
G

Standard:

12v
G
R
B

Then i got a 5 meter spool of 5050 RGB LED lights from ebay, probably similar to what you are looking at, as well as a 10 pack of solderless connectors. Total cost about 25 bucks.

[IMG]http://i155.photobucket.com/albums/s...ps7144a7db.jpg[/IMG]

Around the front of the case you need to connect the red, green, blue and black wires to one of the solderless connectors and connect the solderless connector to the led strip. I just cut one of the connectors in half.

[IMG]http://i155.photobucket.com/albums/s...ps591fe161.jpg[/IMG]

[IMG]http://i155.photobucket.com/albums/s...psa3bb343e.jpg[/IMG]

Then around your case however you want, cutting custom lengths and using the solderless connectors where needed, corners etc.

[IMG]http://i155.photobucket.com/albums/s...ps81e30048.jpg[/IMG]

I need to stick some double sided tape on the solderless connectors so that they dont peel away but the end result works pretty well. Hopefully this helps.

[IMG]http://i155.photobucket.com/albums/s...psf9a974c9.jpg[/IMG]

All of the images are broken now because of photobucket no longer allowing hosted images (unless you pay a lot). Can you repost these on a different host? I'm thinking about trying to do this (specifically with CableMod RGB strips because they have magnetic backing so I can attach them without worrying about them being permanent or leaving residue) and it would be helpful to be able to see the images!

red-ray 07-28-2017 01:30 PM

Last Activity: 02-08-2016 06:07 PM
 
Quote:

Originally Posted by Bomberman (Post 913696)
All of the images are broken now because of photobucket no longer allowing hosted images (unless you pay a lot). Can you repost these on a different host? I'm thinking about trying to do this (specifically with CableMod RGB strips because they have magnetic backing so I can attach them without worrying about them being permanent or leaving residue) and it would be helpful to be able to see the images!

Looking at his profile it says "Last Activity: 02-08-2016 06:07 PM" so I suspect you will be out of luck, but if you look at http://i155.photobucket.com/albums/s300/nh_790 you should be able to see them.

What device do you wish to use to control the LEDs? The CLCP/CLNP need 5 volt W2812B LEDs which are totally different and you may find http://forum.corsair.com/forums/showthread.php?p=907769 of interest.

Bomberman 07-28-2017 03:24 PM

Quote:

Originally Posted by red-ray (Post 913701)
Looking at his profile it says "Last Activity: 02-08-2016 06:07 PM" so I suspect you will be out of luck, but if you look at http://i155.photobucket.com/albums/s300/nh_790 you should be able to see them.

What device do you wish to use to control the LEDs? The CLCP/CLNP need 5 volt W2812B LEDs which are totally different and you may find http://forum.corsair.com/forums/showthread.php?p=907769 of interest.

That's some great info in the linked post. Thanks a bunch!

Paul S 10-18-2017 12:22 PM

Corsair NODE is 5VDC, ebay LED strips are 12VDC

Zotty 10-18-2017 12:30 PM

Quote:

Originally Posted by Paul S (Post 923712)
Corsair NODE is 5VDC, ebay LED strips are 12VDC

unless you add the term '5v' to your search terms :winking:

https://www.ebay.co.uk/sch/i.html?_f...strip&_sacat=0

SpeedyV 10-18-2017 03:13 PM

YES you CAN use "Generic" 5VDC LEDs
 
I have a 144-LED 5V WS2812B addressable 5050 RGB LED Strip from Amazon connected to my Commander Pro (CLCP) and they work fine. The only issues are that CLCP cannot address all 144 LEDs and you have to be aware of the current load you are putting on the CLCP. When it was first attempted, the CLCP was limited to addressing 72 LEDs. I think the latest firmware release increased that limit. You can buy LED strips that are lower density that 144.

In the linked thread that Bomberman posted above are specific items from Amazon and detailed wiring diagrams.

http://forum.corsair.com/forums/showthread.php?t=168504

Corsair Dustin 10-19-2017 12:53 PM

The limit was raised to 96 to support the new LL fans (6x16), but the limits were in place in the firmware for a reason.

amurph0 10-20-2017 04:31 PM

Quote:

Originally Posted by Corsair Dustin (Post 923841)
The limit was raised to 96 to support the new LL fans (6x16), but the limits were in place in the firmware for a reason.

Hi Dustin.

So is there still no fix to the flickering issue with the Commander Mini two years after the issue was raised?

Also I bought my Commander Mini about a year ago and I always assumed the flickering was due to cheap third party LED's I was using. So, earlier today, before I saw the issue being reported here on this forum I went onto the Corsair Store UK and bought the official 2x LED strips with extensions from the store, thinking that would resolve the issue.

Right after making the order I received an email stating that my order was "on hold, pending further review". And that in order to proceed with the order I need to call a web store representative in the US.

Don't you agree that it is a bit ridiculous that a customer has to jump through hoops and make an international call to the US from Europe just to make an order from an online store in Europe?

I spoke to a live chat agent earlier and they did not provide any help. They just kept telling me to call the number, no reason as to why I must call the number, just that I had to call it. The agent provided no further assistance. I asked the agent if I could cancel the order because I didn't want to make an international call and they told me in order to cancel I need to call the number...

I understand that you can call the number for free via Skype. But a customer shouldn't have to jump through even more hoops and install 3rd party software and create an account for that software just to contact a web store to make an order.

I have created a ticket raising the issue and if they say it cannot be resolved without calling that number then I will be requesting for them to cancel the order. If they then tell me that I have to call the number in order to cancel then I will raise the issue with Paypal's resolution team.

My first Corsair product was a H100 I bought in 2011 for my first PC. I've bought a good few Corsair products since then, and was always led to believe that Corsair was a reputable manufacturer. But today I started to think back to that H100 and I realised that I've actually had problems with every single Corsair product I have ever bought bar a HX1000w PSU and my current 400C case. Everything else, from my M65 mouse with a broken middle button, to the H100 that had to be replaced by a H100i due to pump issues, which in turn had to be replaced by a H100i V2 also due to pump issues, to failing PSU's, has had problems.

And after all that I learn from here that the flickering is due to Corsair not bothering to fix the firmware in the Commander Mini, and the LED strips that I ordered aren't even going to fix the problem anyway.

I'm building a new PC next month and had been planning on using Corsair parts for that PC, including an RMi750w PSU, Corsair LPX DDR4 RAM and the new RGB fans, but upon looking back on my history with Corsair products, as well as Corsair's lacklustre customer support, I think I'll look to other brands from now on. I'll be making sure to avoid Corsair products in the future and I'll be sharing my experiences with others that I know and recommending that they do the same.

And due to the fact that my H100i v2 is out of warranty (from the original H100 i bought in 2011), I will consider selling it and replacing it with a more reputable brand as I do not trust the product to hold up.

Paul S 10-20-2017 04:43 PM

You could fit these led strips to the back of your monitor for ambient lighting, if corsair updated their software to work like philips ambi-light televisions that would be very cool, i mean whilst gaming change the light colours to whatever is the dominant colour showing on the screen automatically.

RGB is RGB only differences can be pin-outs of the strip, this can easily be rectified with a soldering iron and some cat5 cable.

Corsair Dustin 10-20-2017 04:48 PM

I'm sorry you've had such bad experiences with our hardware and products and I totally understand where you're coming from.

Unfortunately, the Commander Mini's firmware issues won't and actually can't be fixed. We don't control the firmware for Commander Mini and are at the mercy of the vendor. If the vendor decides they don't feel like updating the firmware for the product, we're SOL. This is actually why Commander PRO exists - we control the firmware on that product precisely so we can avoid the pitfalls that Commander Mini ran into.

And you're right. You shouldn't have to call the number. If anything, we should be calling you. If you have a ticket number, PM it to me and I can have one of our customer service representatives reach out to you specifically and try to get things straightened out. We're going into the weekend so it may not be immediate, but I can make sure someone gets back to you sometime within the next few days.

Since the Commander Mini itself is the issue, in your case I'd request a Commander PRO to replace the Mini and RGB PRO LED strips instead of the RGB strips you originally ordered. Tell the representative to contact Dustin Sklavos with questions.

Paul S 10-20-2017 04:49 PM

so how does the node control 4 separate strips if theyre all connected together in a daisy chain?

amurph0 10-20-2017 06:31 PM

Quote:

Originally Posted by Corsair Dustin (Post 923964)
I'm sorry you've had such bad experiences with our hardware and products and I totally understand where you're coming from.

Unfortunately, the Commander Mini's firmware issues won't and actually can't be fixed. We don't control the firmware for Commander Mini and are at the mercy of the vendor. If the vendor decides they don't feel like updating the firmware for the product, we're SOL. This is actually why Commander PRO exists - we control the firmware on that product precisely so we can avoid the pitfalls that Commander Mini ran into.

And you're right. You shouldn't have to call the number. If anything, we should be calling you. If you have a ticket number, PM it to me and I can have one of our customer service representatives reach out to you specifically and try to get things straightened out. We're going into the weekend so it may not be immediate, but I can make sure someone gets back to you sometime within the next few days.

Since the Commander Mini itself is the issue, in your case I'd request a Commander PRO to replace the Mini and RGB PRO LED strips instead of the RGB strips you originally ordered. Tell the representative to contact Dustin Sklavos with questions.

Thank you for understanding my position. It is reassuring that there's at least one person at Corsair that has customers in mind. I will send the ticket and order details to you via PM. Thanks.

Paul S 10-21-2017 06:36 PM

Quote:

Originally Posted by Skcorpion86 (Post 724971)
Does any RGB LEDs work with corsair link? I know I can buy the corsair link lighting kit and get 3 strips of leds, but what if I want more than 3 strips, could I just buy some more strips from somewhere else?

And do I have to have the Corsair commander mini to get LED's to work with corsair link in sync with my 100i LED?

Thanks for the help....

Not sure because the corsair strips are digital not analog and also are 5v dc

amurph0 12-16-2017 01:04 PM

Quote:

Originally Posted by Corsair Dustin (Post 923964)
I'm sorry you've had such bad experiences with our hardware and products and I totally understand where you're coming from.

Unfortunately, the Commander Mini's firmware issues won't and actually can't be fixed. We don't control the firmware for Commander Mini and are at the mercy of the vendor. If the vendor decides they don't feel like updating the firmware for the product, we're SOL. This is actually why Commander PRO exists - we control the firmware on that product precisely so we can avoid the pitfalls that Commander Mini ran into.

And you're right. You shouldn't have to call the number. If anything, we should be calling you. If you have a ticket number, PM it to me and I can have one of our customer service representatives reach out to you specifically and try to get things straightened out. We're going into the weekend so it may not be immediate, but I can make sure someone gets back to you sometime within the next few days.

Since the Commander Mini itself is the issue, in your case I'd request a Commander PRO to replace the Mini and RGB PRO LED strips instead of the RGB strips you originally ordered. Tell the representative to contact Dustin Sklavos with questions.

Hi Dustin

It has been nearly two months since I first brought up this issue and after long delays of my ticket being ignored on the Corsair Support website, and having to contact live chat multiple times just to get someone to look at my ticket, I finally received the Corsair Commander PRO last week as a replacement for the Commander Mini that I sent for RMA.

There were no LED strips included with the Commander PRO, even though I was told specifically by customer support multiple times that the Corsair PRO RGB strips would be included.

Now, just a few days ago I received another package from Corsair. In it was a zip lock bag with two LED strips. No branding or anything. It looks like they just threw some old ones into a box and sent them.

And guess what. They aren't even the RGB Pro LEDs. So they don't work with the Commander PRO because the connector is different.

I don't think I'll even bother going to the effort of updating my ticket regarding it or contacting live chat. Because I doubt anything will be done by them to remedy it.

I don't think I'll even bother installing the Commander Pro now either after the experience I've had with Corsair support I think I'll just try and sell it on and buy an NZXT Hue+ instead, or try and use the built in ASUS Aura software on my motheboard. As for the LED strips, I think I'll just throw them in the bin.

This has been a total failure of customer support by Corsair, and I don't think I'll be buying anything else from Corsair in the future.

https://i.imgur.com/k31AL0e.png

Corsair Dustin 12-18-2017 04:34 PM

That's absolutely ridiculous and you're right to be ticked, I'd feel the same way in your position. Let me contact customer service and see what the heck happened here. At the very least we'll get you the CORRECT LED kit.

But having to wait 11 days to even hear back? That's not acceptable at all.

Yetti 01-31-2018 12:56 PM

If you are considering this with the newer Commander Pro & Lighting Node Pro.. I believe work on 5 volts not 12...you certainly don't want 12v retuning back to either of these products.

Yetti 01-31-2018 12:59 PM

If you are considering this with the newer Commander Pro & Lighting Node Pro.. I believe work on 5 volts not 12 as mentioned above..you certainly don't want 12v retuning back to either of these products.


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