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-   -   Problem with the white color (T1 Race) (https://forum.corsair.com/forums/showthread.php?t=190660)

Darklite 10-01-2019 01:16 PM

Problem with the white color (T1 Race)
 
1 Attachment(s)
Hi,,

I just received my T1 Race chair in white color but there is a problem with the color of the back, it is yellowish, beige :confused:

The seat is perfectly white

Look at the picture.

Corsair Mint 10-01-2019 06:33 PM

Hey there, Darklite,

If you haven't yet, can you submit a ticket on our support page? Our team would be happy to help you out with this. PM me the ticket number once you've done so.

Also, could I get a photo of the serial number from the box?

Darklite 10-02-2019 01:24 PM

Hello,

Sorry I returned the package today to the seller, he should send me a new chair (cdiscount.com)

If I have the problem again I open a ticket.

Thank you

Darklite 10-04-2019 08:07 AM

3 Attachment(s)
Hello,

I have the same problem on the second sending of the seller.
This time there is the problem of color on the back and on one side of the seat of the chair

I sent a message to the support, I send you (PM) my ticket number.

In photo attached file, back, seat and serial number (CF-9010012-WW)

Darklite 10-08-2019 01:36 AM

I get 2 defective chair and Corsair's support solution:
Ask a third chair to the seller ... ???!? !!

Darklite 10-10-2019 01:10 AM

Hi,

Here's the news of Corsair's support for the seller: "they shipped the wrong item"
So Corsair assumes they have a special beige, white and black model ?
Yet on the packaging there is just written white and black.

I am really surprised that the services of Corsair is so disappointing and unless a positive evolution on the part of Corsair it will make me choose for me and also in my entourage another brand for my RAM, power supply, chair and other materials.

At present, I advise anyone to buy a Corsair chair white, possible color problem not assumed by Corsair. I can not imagine any other problem of quality...

Darklite 10-14-2019 01:22 PM

Hi,

Finally Corsair has agreed to take care of the exchange of the chair, I am waiting for the delivery of the third chair of the seller, I see at the opening of the package if there is a problem...

Darklite 10-16-2019 12:58 PM

I received the third chair from the seller, there is always the same problem of color.
I will return the chair to Holland technical support as agreed with Corsair.

Hoping to get to the end of this bad story.

DogSlobba 10-17-2019 02:37 PM

Fifty shades of white
 
2 Attachment(s)
I am currently having the same issues with white colour, but with a faulty base.

I have been asked to return the whole item to Amazon which isn't ideal as it is fully assembled and a present for my sons birthday in 4 days time.

Hopefully a replacement part can be sent out.

Corsair Mike 10-17-2019 06:26 PM

Hi Darklite,

Sorry to hear about the troubles with the T1 Chairs you have received. Can you post your ticket number here or in a PM to me?

Corsair Mike 10-17-2019 06:30 PM

Hi DogSlobba,

Sorry to hear about that. Do you have a ticket number with corsair support? If so can you post it here or send it in a PM? I can try and look into it on our end.

DogSlobba 10-18-2019 01:01 PM

1 Attachment(s)
Hi Mike,

Ticket is 2000878649, I have asked Amazon to send a replacement item but they have quoted an estimated delivery date of 22 Nov. 2019 - 4 Jan. 2020! Needless to say, this is unacceptable.

Also Amazon have also said they will only pay a maximum of 4.50 return postage even though the product has a clear manufacturing defect.

We are all very disappointed so far to say the least, this was the final piece to our corsair setup.

Corsair Mike 10-22-2019 01:10 PM

Hi DogSlobba,

I spoke with one of our tech support reps and he said that they will be reaching out to you soon.

mr.veto 11-17-2019 01:51 PM

I have the same problem on the second sending of the seller.


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