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Salsiccia 12-08-2019 10:23 PM

Dark Core SE Mouse freezes regularly
For the last couple of weeks I have been rebooting my Windows 10 machine after the mouse pointer just randomly freezes and will not come back. I am able to use the keyboard to save work and reboot at which point it comes back - for an hour or so, at which point it freezes again. Lather, rinse, repeat.

This morning I have come up with an easier fix, I moved the mouse cable from the port on the top of my K95 RGB Platinum keyboard to a spare USB port on the front of my case and the mouse woke up again - so that's a better "fix" than a reboot.

At this stage its only been 10 minutes so I don't know if the freezing problem is solved or not.

I do know that I no longer have RGB on my mouse. This isn't really a showstopper, but it does tell me all is not well - somewhere.

Both USB cables from the K95 keyboard are plugged in to USB 3.0 ports at the rear of my PC.

Obviously I need to wait and keep using the machine to see if the freezing is solved, but any other tips would be much appreciated !!

Salsiccia 12-09-2019 06:52 PM

OK, so a day after swapping my mouse connection to a case-front USB port I have had zero instances of the freezing problem, after a day of reasonably intense use.

Will keep it in the case port for the rest of today and then return it to the keyboard USB port to see if the problem returns.

Salsiccia 12-11-2019 05:25 PM

After 2 days in the case USB port and zero issues I have now returned the cable to the K95 pass through port - will monitor how it goes back here again.

Salsiccia 12-16-2019 05:44 AM

OK, Things just got weird......

After a couple of days of flawless performance of the mouse (no freezes whatsoever) with the mouse connected to the pass-through USB port on the top of my K95 Platinum keyboard, suddenly the mouse froze again.

Remembering that the last time it happened, moving the mouse connection to a case USB port worked and unfroze the mouse, I went to do the same thing again. The moment I touched the mouse USB connection the functionality came back. I didn't even need to unplug it from the keyboard, it was working fine.

But, at that point my keyboard stopped working. The keyboard cable (both USB connectors) are connected to the back of the PC, so straight into the backplane of the motherboard, into two USB 3 ports. Pulling both the keyboard connections out of the mobo ports and plugging them back in again to the same ports, fixed the keyboard so now keyboard and mouse are working again.

So its now looking to me like a dodgy USB connection. My mobo is an X-79 so its a few years old now. I only have 4 USB3 ports on the back (on the mobo IO panel) and none on the front of the case so I don't have a lot of choice regarding connections. I am in the middle of a new build which will replace this PC as I know its getting towards its EOL, but that's a while away from being finished, for the time being I need this machine to keep working.

Next time I might try swapping to the other 2 USB3 ports on the back and see if that makes a difference, but any other suggestions - I'm all ears !!

Salsiccia 12-16-2019 04:44 PM

Another freeze this morning. Swapping mouse to case USB port freed it up.

Salsiccia 12-16-2019 11:20 PM

So this time with the mouse connected to the case USB and not the K95 keyboard pass-through I DO have RGB on the mouse, whereas the first time I did this there was no RGB.

Salsiccia 12-18-2019 10:53 PM

2 days of using the mouse plugged into the case USB port - zero freezing issues.
Have just moved it back to the K95 pass-through port again.

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