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-   -   Corsair Void dead won't charge or turn on. (https://forum.corsair.com/forums/showthread.php?t=149766)

matmoua 09-15-2015 09:31 PM

Corsair Void dead won't charge or turn on.
 
Today it stopped working. No power and won't turn on. The charging lights don't come on even after charging it over night. I bought this on 8/28. It's not the cord, I tested it on my phone to make sure it would give my phone a charge. Any ideas?

Toasted 09-16-2015 10:41 AM

It may be dead. Does Windows detect the "headset" when its charging?
it will be under the unspecified list in Devices and Printers (Control Panel).

matmoua 09-18-2015 11:44 AM

I'm not sure, it would play the sound when I plugged it in and unplugged it but nothing else. I RMA'd it through newegg but corsair said they'd take care of the problem too if newegg didn't. I'm hoping for the better.

Babyfarts 09-19-2015 11:18 PM

Same thing happened to me just about an hour ago, been having no problems for 3 weeks, I left my PC for an hour and when I came back my headset was dead and it won't turn on again.

Corsair Chris 09-22-2015 01:35 PM

It's actually going into bootloader mode. Send me a PM with your email address and I'll send how to fix it.

whiteninjazx6r 09-25-2015 10:25 AM

Why are we having to request info on fixing these things. And why are they randomly doing to boot loader mode anyway. Mine haven't done this...yet...but I have zero indication of when my headset is charging or not. And no indication of when they are on our not. Most of the time the software stops reporting what my battery life is our if they are charging or not. Have to reboot the software our my computer. Mic is sub par...but it will do. Sound quality is decent but nothing to write home about. What did I pay $130 for? I love corsair, but unless these are patched thru firmware within 2 weeks, they're getting returned for Logitech G933. First time I've ever been disappointed with corsair. Sad day. Lol

Corsair Chris 09-25-2015 01:22 PM

So there are multiple things that could indicate that the headset is charging, the earcups will cycle through the rainbow and the InfoMic should light up. If neither of those are working whenever you're charging, it's completely possible that your headset was defective.

Could you elaborate more on the software issue that you're experiencing? Which version of the software are you using?

Toasted 09-26-2015 09:25 AM

@Chris

The LEDs on the side will not cycle through the rainbow if you plug the charging cable in with the headset off. It will cycle through the colours if you either turn it back on and off or plug the charging cable in when the headset is on and turn it off.

@whiteninja

When the headset is on, the default lighting set to the sides is a red coloured blink. If you don't have that, turn on the headset and make sure the brightness is not at 0 and that a lighting effect is selected.

Another way to determine whether the headset is on and connected to the dongle is to look at the dongle LED. It will be solid when the headset is on and connected. Blinking indicates no connection.

Regarding the microphone issue, have you tried bending the microphone if you haven't already?
http://forum.corsair.com/v3/showthread.php?t=149607

MichaelWabbit 09-26-2015 06:24 PM

My Void is not turning on after working perfectly fine
 
I got this thing recently, I want to say August 30th. I switch it between my laptop and desktop whenever I need to effortlessly.
I turned it off, then tried to turn it back on about...ooooohhh...30 minutes ago, it will not turn on. The device drivers on both computers know it's there but the power button is not turning the darn thing on or off or anything. I would like help on how to fix this because...well...now it's just an expensive paperweight after less than a month of usage

MichaelWabbit 09-26-2015 06:27 PM

Apparently, after looking in the forums, it might be in boot-loader mode. Anyways, help please

BaconMage 09-27-2015 12:07 AM

I bought mine Sept. 8th, its now the 26th and it will no longer turn on, charge, or light up. I still have the receipt so hopefully bestbuy will take it back even though they have a 15 day policy.

Rajko 09-27-2015 04:18 PM

I seem to have the same problem with my brand new void wireless.

Egitel 09-27-2015 07:15 PM

Won't Power On?
 
Just bought this headset less than a week ago, was using it earlier today, left it on the charger and walked away, came back and now it won't power on at all. It's the Void RGB Yellow Jacket edition. So far not sure if I'm happy with this headset, coming from the Vengeance 1500 v2, and now the headset won't power on at all. From what I can tell searching the thread there appears to be an issue with Void headsets getting stuck in bootloader mode? Why isn't there a sticky on how to fix this, why do we need to be told individually in private? Either way, a quick response would be great as I'm trying to get back into a game and need to be able to hear.

MichaelWabbit 09-27-2015 08:02 PM

To all people having a problem with the VOID being in boot loader mode. Since the Corsair is NOT replying promptly in the matter, let the battery die out, that is do not use it. Update the firmware, then plug it back in to charge. The dead battery should allow you to get it functioning properly again. I do knot know why this is the case but I will be asking Corsair to see if there is anyway to avoid this problem in the future

Rajko 09-27-2015 08:47 PM

Quote:

Originally Posted by MichaelWabbit (Post 810850)
To all people having a problem with the VOID being in boot loader mode. Since the Corsair is NOT replying promptly in the matter, let the battery die out, that is do not use it. Update the firmware, then plug it back in to charge. The dead battery should allow you to get it functioning properly again. I do knot know why this is the case but I will be asking Corsair to see if there is anyway to avoid this problem in the future


Not sure about other users, but one of my last actions before it bombed out on me was to disable the lighting.

@MicahelWabbit, any tips on how long it needs to sit unpowered and uncharged before it's battery gives out?


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