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-   Warranty and RMA Questions (https://forum.corsair.com/forums/forumdisplay.php?f=146)
-   -   RMA problem in Greece (https://forum.corsair.com/forums/showthread.php?t=191345)

Andrewk_GR 11-04-2019 09:31 AM

RMA problem in Greece
 
Hello,

Last year i bought a HX750i in Greece from Official reseller (PLAISIO COMPUTERS)(https://www.plaisio.gr/) and last week died.I went to the store and after testing,they say to me that they cant replace my PSU because my model isn't available, and it wont be.They offer me a trade with other brand bronze efficiency PSU.
Of course i denied it.

My PSU now is in their store.

What should i do?

Thanks in advance!

Andrewk_GR 11-04-2019 12:31 PM

After so many calls they said to me that they contact Corsair,and Corsair suggest to replace my psu for Corsair rm750x.

I dont want to go on gold efficiency and lose software control and monitoring.

Corsair Wootaru 11-04-2019 02:39 PM

Hello,

You mentioned the item is in the store? Are you able to receive the item to send in the unit to us if we were to process an RMA for it? Please create a ticket on

https://help.corsair.com/hc/en-us/ca...stomer-Service

and a representative will reach out to you.

Andrewk_GR 11-04-2019 02:59 PM

Yes my psu is in the store.

I will take my psu back and i will send it to you for RMA process.Can you please tell me how many days the RMA process take?

Corsair Wootaru 11-05-2019 03:29 PM

Hello,

The RMA process can take between 1-2 weeks upon receiving your unit. We do have an Advance RMA option. This process requires a valid Debit/Credit Card where a replacement charge will be applied for the cost of the product until the returning product(s) are received by Corsair. You will be eligible for a refund as soon as we have confirmed receipt of your defective product. Once your card has been processed your item will be shipped within 1 to 2 business days after your payment has been verified.

Andrewk_GR 11-06-2019 08:38 PM

Ok,thank a lot Wootaru!

Greetings from Greece!

Corsair Wootaru 11-07-2019 12:59 PM

Not a problem at all.


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