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-   -   Corsair H80i/H100i Driver Guide (Windows 7 - Part1) (https://forum.corsair.com/forums/showthread.php?t=113981)

Ripshod 01-06-2013 07:26 PM

Corsair H80i/H100i Driver Guide (Windows 7 - Part1)
 
Before installing the CorsairLink software or updating firmware it's essential we make sure your device is recognised correctly by Windows

When installed correctly these units show in device manager as 2 devices. 'USB Input Device' and 'HID-compliant device'. Both will have the hardware ID 'HID\VID_1B1C&PID_0C04' or 'HID\VID_1B1C&PID_0C04&REV_0200'. Check these are both installed or you won't get anywhere.
Brief explanation:
'USB Input Device' is the comms part, providing communications between the cooler and your system. Shows in CorsairLink as 'Corsair Hydro USB'.
'HID-compliant device' is the control part for cooler itself. It's usually this part that fails to install correctly.

If the HID device part hasn't installed you'll probably get the warning triangle next to the 'USB input device'. If you get this with no 'unknown device' then Windows is not seeing your cooler correctly. Reboot may fix it, or changing USB ports - try a normal USB cable with MINI B (mobile phone etc) in one of your rear USBs, also try removing all other USB devices (apart from keyboard/mouse) and reboot. Also try booting without the Hydro's USB connected and then plug it in when the system has booted and settled .If these tips don't make any difference then make a post in this topic and we'll try to help you. There's no point installing CorsairLink until this particular issue is resolved. See Note 2

This issue has come up a few times now, even had it myself with my first H100i. This is for Windows 7. I have no experience with Windows 8 so perhaps someone else can pop in and explain that for us.
Corsair haven't made it clear so I will. The drivers included with the CorsairLink software are for AXi PSUs (Corsair USB Dongle) only. I'm not blaming anyone or flaming (although Corsair themselves should explain it all) - this is intended to be a guide on how to avoid the driver issues.

First, code 10.
If you have the '!' warning triangle next to 'Corsair(TM) USB Dongle' in device manager then right click it and select 'Uninstall'. Put a tick in the 'Delete the driver software for this device' box and click 'OK'. **See Note 1
Reboot.
Go into device manager and find the 'unknown device'. If it's not there then Windows has already installed it with the correct drivers.
To confirm this takes a while but is 100% proof the Hydro is installed correctly:
1. Right click the first HID-compliant device and select 'Properties'
2. Select the 'Details' tab
3. Click on the drop down 'Property' box (should already say 'Device description') and select 'Hardware Ids'
4. You're looking for 'HID\VID_1B1C&PID_0C04' or 'HID\VID_1B1C&PID_0C04&REV_0200'
5. Repeat for every HID-compliant device in the list, until you find it.

If you can't find it there, confirm there is no 'Corsair' hardware installed (unless you use the USB dongle with your AXi PSU)
If it's still not there you have an issue that I'll cover later.

Now. How do I get the correct drivers?
Windows Update will do it for you, though the option is disabled by default.
To enable automatic driver downloads:
1. Go into the control Panel
2. Go 'Hardware and Sound'
3. Go 'Devices and Printers'
4. Right click the device with your computer's name on it (I know, looks nothing like a PC)
5. Select 'Device installation settings'
6. In the pop up window select 'Yes, do this automatically (recommended)' and 'Save Changes'
7. Pop back into Device manager
8. Right click the 'Unknown device' or whatever it's listed as.
9. Select 'Update Driver Software'.
10. Click on 'Search automatically for updated driver software'
Windows should now automatically download the drivers and install for you. If it doesn't, run Windows Update. You might have to replug your hydro for this, especially if you have other USB hardware connected.

**Note 1
If you have an AXi PSU with the dongle installed this step may remove it from your system. No worries. Reinstall it now. Browse to 'C:\Program Files (x86)\Corsair\CorsairLink 2\Drivers' for 64bit or C:\Program Files\Corsair\CorsairLink 2\Drivers' for 32bit and run 'CorsairUsbDongle.exe'. Reboot. If you then get the '!' warning triangle with code 10 then another USB device is stopping the drivers installing correctly. *note* The latest versions of the software still install this driver but for some reason I don't find the installer in these folders any more, nor anywhere else. May mean a full reinstall to fix.

**Note 2
New info (added January 23rd)
If you are not already aware motherboards come with several USB Hubs built in. After my investigations I've come to realize a few things. These coolers don't like sharing a hub. Other than going into device manager and checking out every hub the only way to make sure is to just keep shuffling things about til it works 100% (That is: recognised on every single boot and working with the CorsairLink software)

Like I said, the included drivers will not work for H100i/H80i coolers.

This is a work in progress and will grow as I get more information.

That's it for now, more to follow later. I'll be adding to this post.

If you have any questions/problems regarding drivers for the Hydros please ask in this topic.

Good luck peeps!!




Hardware with known issues:

USB Logictech k300 Keyboard - Will cause HID drivers to drop out when flashing firmware (known cause of 'Bricked' units) and can stop CorsairLink seeing your cooler.
Corsair K90 Keyboard - as above
Corsair M90 Mouse - as above
**NEW** Corsair Vengeance USB headphones (particularly 1500 but affects all the USB) - as above
**NEW** Corsair M95 Mouse (confirmed at higher Report Rates) - as above
(turning out to be a lot of Corsair hardware)

Mods and Dons please add any hardware here ;)

Pudfark 01-07-2013 12:23 PM

Thanx Ripshod for the info...
My H100i is "out for delivery" and should be here in a couple of hours.
Corsair oughta put you on the payroll... :)

Ripshod 01-07-2013 12:41 PM

Why would I want to work for Corsair?? They take all the flack while I earn loads just building commissions lol
You're right tho, I spend too much time here

Z1nCmoAr 01-07-2013 12:59 PM

Quote:

Originally Posted by Ripshod (Post 624147)
Hey Z1nCmoAr's:

I note you're running Windows 8. Unfortunately the CorsairLink software is not compatible with windows 8.
Try:
Shut down and remove all power from your PC for 10 minutes, and boot up again.
Try a different port on USB port on your motherboard. try a standard mini USB B lead to one of your rear ports.
Can also try running CorsairLink in Windows 7 mode, or as admin, or both

Tried different USB Ports, removed/reinstalled the CL Software, also the verison 2.1.1./2.2.0, also tried antoher USB Cable, tried running CL in Admin mode and W7 mode ... nothing happened !
But what about shutting the computer down for 10 min. just deconnect the power cable of the PC or everything from the "back" ?!

Ripshod 01-07-2013 01:14 PM

Just unplug it from the wall socket for 10 minutes.

Z1nCmoAr 01-07-2013 01:26 PM

Quote:

Originally Posted by Ripshod (Post 624171)
Just unplug it from the wall socket for 10 minutes.

ok, hopefully it helps !
how should be the confuig ? standard corsair usb cable ? plugged in or not ? CL2 installed or not ?

Ripshod 01-07-2013 01:37 PM

Just power it down.

To be honest with you I can't see you getting any further until the new CorsairLink is released. I hope to God it's compatible with Windows 8.

If the power down doesn't work plug the fans into the motherboard and use a utility called speedfan to control the fans. It's a fix for now. Keep the pump connected to the cpu fan header to protect against pump failure.

Z1nCmoAr 01-07-2013 02:22 PM

Quote:

Originally Posted by Ripshod (Post 624190)
Just power it down.

To be honest with you I can't see you getting any further until the new CorsairLink is released. I hope to God it's compatible with Windows 8.

If the power down doesn't work plug the fans into the motherboard and use a utility called speedfan to control the fans. It's a fix for now. Keep the pump connected to the cpu fan header to protect against pump failure.

Didnt worked :sigh!:
Thanks, me too ! ^^
I've got a fan controller and the Fans i installed (2x Enermax Vegas Trio) are connected there at nearly full speed ..
The Pump is running and every day when i start the pc im hearing if the pump works ..

Ripshod 01-07-2013 02:41 PM

Okay. I think we'll have to leave it at that for now. At least it's working for you.

Hopefully the new software will enable you to use your cooler to the full.

Good luck ;)

smithy1294 01-09-2013 03:43 AM

Any news on the new CL and the new FW?

Ripshod 01-10-2013 06:54 AM

Oh I'm sure they'll put it up for download as soon as it's ready. Just watch the forums m8 ;)

smithy1294 01-10-2013 08:34 AM

Even when its ready seeing the previous updates it probably still wont work -.-

JML10166 01-12-2013 04:03 AM

Ripshod, thanks very much for the information! Thanks to it, I was able to confirm that the :!: usb device was indeed my H100i. Further, I was able to get it listed as working by deleting the existing driver and following your instructions.

That said, sadly CL2 still doesn't seem to see my H100i. It sporadically sees the Hydro Series usb, but nothing "under" it. Perhaps I need to mess around with some alternate mini-usb cables and both internal headers and external ports, to see if I can get that darned firmware updated. Sounds like once that's done, things work better.

My H100i is pumping fluid and my temps are ok so far, but my fans are running fast all the time. I guess I'll go with a mobo-driven solution for the time being.

Thanks again!
JML

JML10166 01-19-2013 12:50 AM

I got it to realize my H100i exists, by unplugging all other ubs items from my machine, so it has to be a usb conflict. So, I seem to be fine now, except... the LED has stopped working. It flashed briefly when I updated the firmware and once when I restarted the PC, but now it just sits dull and colorless.

JML

Ripshod 01-19-2013 12:54 PM

@JML

Can you see it in the CL software? If so, can you control the fans?

I see you've already flashed it. Are you using CorsairLink 2.2.0?


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