The Corsair User Forums

The Corsair User Forums (https://forum.corsair.com/forums/index.php)
-   Keyboards and Mice (https://forum.corsair.com/forums/forumdisplay.php?f=214)
-   -   K95 RGB Platinum One LED shows another color (https://forum.corsair.com/forums/showthread.php?t=192683)

AKW 12-27-2019 10:55 AM

One LED shows another color
 
So one of the LEDs (The M key) on my keyboard is showing a darker version of the color that I have picked. I have never really noticed it before now, but it really bothers me. I would like to ask if anybody has a solution for this and no I don't really wanna go through the hassle of the RMA process.

https://scontent.xx.fbcdn.net/v/t1.1...8b&oe=5EA111E2

https://scontent.xx.fbcdn.net/v/t1.1...7c&oe=5E66FF1C

I have included some pictures of my keyboard
(Note: The picture where I have removed the keycaps I had to turn down the light a little bit so you could actually see the difference.
Note 2: The keycaps I have removed is N and M)

c-attack 12-27-2019 07:38 PM

Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

https://help.corsair.com/hc/en-us/ar...-your-keyboard

AKW 12-27-2019 09:07 PM

Hi!! I'm pretty sure soft reset didn't work so I am gonna try a hard reset now... Thanks for the help :)

AKW 12-28-2019 03:31 PM

Quote:

Originally Posted by c-attack (Post 1028853)
Try applying instant lighting in Red, then Green, then Blue to see which of those color components doesn't seem right. Given the above is purple and seems cooler, I would start with Red. It might be easier to tell with the keycap pulled like in picture 2.

You can try a soft reset, but no way to tell at this point if the problem is software/firmware vs one specific physical LED issue. You would think just the one key points to a physical problem, but we have seen similar 1 key color issues solved in the past with a soft or hard reset.

https://help.corsair.com/hc/en-us/ar...-your-keyboard

Meanwhile, I wait for Corsair to answer, do you think there are other things I can do to solve this problem?

c-attack 12-28-2019 03:46 PM

Not much. Toggle the M key lighting on off in iCUE. Create a new profile and try red/blue colors to see if it still does this. The only thing you are really looking for is consistency. If it’s faded for everything, this is likely a hardware issue. If it’s changing, maybe just a software glitch.

Apophis3 12-28-2019 04:51 PM

You could try cleaning the LED and the window underside of the keycap

AKW 02-15-2020 07:36 PM

Great ****ing news!!

The problem has only worsen and now my I and K has become a brighter shade of pink...


All times are GMT -4. The time now is 08:32 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.