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-   -   Unable to Upgrade or Uninstall 3.7.99 (https://forum.corsair.com/forums/showthread.php?t=181980)

Mani75 10-22-2018 05:12 PM

Unable to Upgrade or Uninstall 3.7.99
 
Hello,

I have been trying to upgrade to the latest version of iCue but the installed version 3.7.99 is not allowing it.

I am attaching the installer logs here.

Can someone help?

Thank you.

hastegag 10-22-2018 09:01 PM

Quote:

MSI (s) (AC:44) [07:40:39:115]: Note: 1: 1714 2: CORSAIR iCUE Software 3: 1624
MSI (s) (AC:44) [07:40:39:115]: Note: 1: 2205 2: 3: Error
MSI (s) (AC:44) [07:40:39:115]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1714
MSI (s) (AC:44) [07:40:57:238]: Note: 1: 2205 2: 3: Error
MSI (s) (AC:44) [07:40:57:238]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (AC:44) [07:40:57:238]: Product: CORSAIR iCUE Software -- Error 1714. The older version of CORSAIR iCUE Software cannot be removed. Contact your technical support group. System Error 1624.
was in the log...maybe something was on a hard lock for some reason. Did you try more than once? Maybe for giggles reduce the number of devices plugged in or software running? Any other software monitoring your hardware? Can you backup your profiles and then maybe uninstall outright cue/icue? Then install again from the website a fresh dl? Just some thoughts GL, hope you sort it

Mani75 10-23-2018 10:22 AM

1 Attachment(s)
Ive tried to re-install a number of times, but failed with the same error each time.

When I try to un-install from the control panel, I get a different error, screen attached.

I cannot even reinstall 3.7.99!

Please Help!

hastegag 10-23-2018 10:50 AM

wow that's different. Perhaps someone can provide you a manifest of the files installed and keys made in the registry so they can be manually removed?

There's got to be something locking those files, permissions, malware or hardware malfunction.

Anyone else have any ideas?

Mani75 10-24-2018 03:49 AM

I finally got it fixed.

Here is the solution:
http://forum.corsair.com/v3/showthread.php?t=176374

Thanks Guys!


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