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Nishikyso 07-03-2019 09:26 PM

VOID Wireless battery is damaged
Hi guys, I need help, the battery of my VOID Wireless is broken :(
I have these headset since October 2017 approx..
I have been using them for months without LED lighting for longer battery life, but two weeks ago the battery drops VERY fast :(
The firmware and software are full updated!

When I touch the MUTE buttom, I can see how the battery goes down in iCUE.. and when I put to charge, spend an hour and only charge 15%.

Sorry for my english, Im using translator, I speak spanish.

Waukeen 07-03-2019 09:40 PM

It's cool. And if you got them in October you should be covered under warranty but it would be best to contact Support to make sure. Hope that helps.

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