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-   -   K95 RGB Need a replacement key (https://forum.corsair.com/forums/showthread.php?t=188613)

diftow 07-03-2019 09:09 PM

Need a replacement key
 
I was just typing, and the joint/support in the K key on my keyboard broke.
https://i.imgur.com/Ua59b31.jpg

diftow 07-05-2019 11:10 PM

There are no K95 keycap replacements on the Corsair store, despite this being the most expensive keyboard. Cost me nearly $200 for this keyboard.
I had to RMA this keyboard twice because of failing LEDs, so I easily paid over $200 if you include return shipping. Hindsight, I'll never buy an LED keyboard again because its just more things that can fail.

But the issue now is the keycaps, and I don't see any options on the Corsair store.

I'm making this thread because I know I'm not the only one who has had to deal with these cheap plastic parts, so someone out there must know what the best replacement option is.

If I cannot just buy ONE replacement key, and I have to buy an entire set, I want quality this time. Not the wrong set of fragile keycaps.

The plastic in these original keycaps are ONLY 1 millimeter or less in width, with barely any reinforcement. In inches guys, that's a pitiful 1/26".

I'd expect more for spending $180, but if not for that reason, my past experience with other keyboards.
My first computer came with a buckling spring keyboard, that was back in 1995. I used that keyboard as a kid, so I was probably rough on it, but you know what, after over 6 years daily usage, not one keycap broke.
I used a cheap logitech membrance keyboard, for at least 8 years. Used it so much, the lettering on the keys wore off from the oil on my fingers, but guess what, not a single keycap broke.

c-attack 07-06-2019 08:07 AM

Contact support through the ticket system and see if there is an arrangement that can be made. I don't know any brand that sells individual letter keys, but I suspect a solution can be found. The link is the "Support Ticket System" at the top of the page.

donalgodon 07-09-2019 02:43 AM

I have an entire set just sitting unused in my closet since I bought the White Doubleshot PBT Keycaps. If you don't mind covering the cost to mail them, I'd be happy to just give them to you.

Corsair Hotpot 07-09-2019 03:48 PM

Unfortunately we only sell a whole kit. But if you make a support ticket with us requesting for a single keycap, we usually mail it out to you for free.

diftow 07-09-2019 06:04 PM

Thanks for the responses, I appreciate it. I started a support ticket at the same time as the thread, just waiting to hear back.

I notice the set doesn't include the media keys, 18 G-keys, or various other keys.
Do you typically replace those through support tickets or sell them upon request? Just curious for the future so I'm prepared incase one of those break.

I noticed with the PBT upgrade, it also doesn't cover all of the keycaps on my K95.

Corsair Hotpot 07-09-2019 08:01 PM

Unfortunately we do not have a full K95 set in either the standard ABS or PBT keycap sets. For the G keys and media keys, they sometimes have them in stock at the warehouse and can send them out on request.

diftow 07-18-2019 02:37 AM

Unfortunately another key broke, so I decided to order the PBT double shot set, the white keycaps went on sale 50% off, so it was meant to be.

I've asked support for replacement keycaps for the ones not sold on the store, such as the G keys, media keys, etc.

Talinthis 08-04-2019 03:48 AM

the keycaps are quite poor. i tried to get a couple replacements which was denied, then i bitched and said i was never buying anything of theirs again and they sent me the 5 that were broken. i haven't put them on the keyboard yet so there are just empty spaces, but i am saving them for when i start playing a game that needs them because i know they will break in a couple months.

two more keys broke since then. i have had 7 or 8 keyboards so far in my life, and each one was flawless when i sold it for my upgrade. this is the only one i have ever had any sort of problem with. they definitely need to redesign their keys since i can find quite a lot of topics with this problem.

R1031 10-08-2019 05:52 AM

I'll keep watch this thread.


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