maxiuca

#2000866299 As usual, It takes a week to get an answer, the support people are either braindead or just can't understand simple English, so it takes even longer. I've provided all the necessary information (including the invoice and the serial number) in my first message. After a week I was asked for the invoice. I've replied the invoice was attached to the first message. Another week passed, now I was asked (11 days after initial message!!) to answer several stupid questions about my dead cooler (another one that died recently I might add). Please do something as this is simply ridiculous. The cooler is dead, the pump failed, there is nothing more to it. BTW. After my last RMA experience, I've stopped buying your products. Now I know that was a good decision.

Mine lasted for less than two years l, but they warranty it for 5 years, so one would expect a longer lifespan or at least a working RMA procedure and not waiting a week for every single answer. I mean, what if I had a real problem and actually needed support and not just to RMA a faulty product? Anyway, bye, bye Corsair, just got myself two Asus Ryujin 240 coolers (which are made by the same Chinese manufacturer btw., but Asus at least provides their coolers with Noctua fans.

Cool, so I got a reply to my ticket and was asked to provide the proof of purchase, which I did within 12hrs and now I'm waiting again for an answer.

Ticket #2000780940 I just want to RMA my H115i watercooler. Why does it take you so long to respond to that simple request? Why the hell I can't just register a product and RMA it on the website? Why is the RMA process so complicated? The products are good, but your support sucks big time.