Hi,
I received the headphones yesterday and they worked fine until I tried to update the FW through CUE. So I was having a problem with my headphones not turning on, CUE not recognizing the device, and being unable to update the FW, but once I updated my windows 7 I was able to turn my headphones on. So once I saw everything was working fine I had the great idea to try to install CUE and try updating the firmware on my headset. So when I tried updating this time, the progress bars appeared but stayed at 0%. After a while the update just stopped and said that it could not detect a device. Now I'm back to where I was before. The device IS detected by CUE and shows in my sounds window and devices and printers window, but when I go to update firmware through CUE it does not detect when the device is connected by USB (although it is detected by the dongle) so I can't continue with the update.
I am unable to turn headphones on and they do not light up or produce sound. The bootloader mode fixes do not work, I have uninstalled/reinstalled CUE and drivers multiple times. My windows is up to date. The light on the dongle is slowly flashing white. I have gone through the fixes in this post multiple times and nothing is helping.
I'm not sure what else I can do. Is there a way to manually install the firmware?
