KyleHa

Hiya, yes the first thing I did when I bought the headset was to do the firmware updates for both dongle and headset with cable attached, but I let them charge fully before doing this. I get the white noise whenever I connect via wireless and USB on Ps4 but on PC I only get it through playback on microphone. Unfortunately I got impatient and sent the headphones back, as for the £150 price tag I personally didnt think I should have been having issues like this. I personally thought the problem was directly software related rather than hardware as it worked from the Jack perfectly fine. I loved the headset itself, it was comfortable and the audio quality was fantastic, just a shame that the main reason I bought it was for wireless connectivity and the microphone quality. They might send me a replacement in which case I'll try again but I have a suspicion that I will have the same issue.

Hiya guys I am having a bit of a nightmare with my brand new Virtuoso headset. My microphone is basically giving off a static noise on both PC/PS4 on both wired and wireless, its not so bad that I cant use the microphone its more disturbing (I have used Windows Playback to listen to it and PS4 party chat). I have tried un-installing the headset/drivers from the system and starting fresh and I have the same issue. When I plug the 3.5mm jack into the PS4 controller all the problems go away and the headset works fine with no microphone feedback at all and its a bliss to use. Any and all help will be appreciated. I really like the headset and it would be a shame to have to return it but im getting frustrated with it and all I want to do is get a refund.