Disturbed7

Ive already sent two tickets in 10 + days ago, with no reply as of yet, even though Corsair states a two business day turn around to receive a reply, I don't expect it fixed that fast obviously, but a reply to acknowledge the fault at the least would be nice, since that is their own SOP. I've also seen this reported previously over two months ago multiple times, those three posts that i read (& I'm sure there are more) were not acknowledged in anyway according to the posters. So it seems far more patience is needed than required. For the record I'm not a young kid with a lack of patience, its obvious for what ever reason this has not been fixed as of yet, which means a variety of different things, from "its on the list", to not a big enough issue to be noted immediately, to being ignored, to their customer service being lacking, to they are simply over worked with issues etc. Either way, I thank you for your reply...

I have the exact same issue, have posted on the forums, sent 2 tickets in, sent a direct message, still no reply nor solutions, may just return the mouse & go back to Steel Series, which is a shame I really like the other features & size/feel of the mouse, wanted those extra buttons, Disappointing customer service so far.

I just bought the IronClaw wireless mouse approx 3 weeks ago, I like the feel & button positions, BUT... I'm also having the same issues as others with the remapping of the DPI up & DPI down buttons, I remap as I have done multiple times, the dpi up & down buttons are the only ones giving me Constant issues, even when remapped they still adjust my DPI to either way too fast or far too slow, I have made sure the "Retain original key output" option is Unchecked, have the latest firmware (checked multiple times), icue up to date, have soft reset the mouse, tried it via 2.4ghz & plugged in, all to no avail, is there a fix I don't know of other than just returning the mouse & using my steel series one instead, I have other corsair products & would prefer to stick to 1 brand, but not unless this issue can be sorted...anyone know of any kind of solution ?