Gilgamensch

Not only does it crash the Root USB hub , so all devices under that hub will also disconnect. The Corsair Service locks up and put the CPU in a deadlock , which screws almost everything up. I am seeing Audio drivers failing , PCIe errors and just about everything all due to 50 dollar part failing. LIKE REALLY CORSAIR

It is 100% the commander pro and or its drivers. It disconnects and crashes the Icue Software and a bunch of other issues pop up. CORSAIR .........................GET YOUR **** TOGETHER.

It most be the chipset drivers of the X570 boards from Asus.

Ok, so after more testing the commander pro is still disconnecting but now it is just the commander pro disconnecting because it is the only device under that USB Root Hub. The problem is 100% confirmed with the Commander Pro! The device is responsive 99% of the time so this leads me to think this is a driver issue and not a hardware issue. Not sure what the next steps are

Ok, so after more testing the commander pro is still disconnecting but now it is just the commander pro disconnecting because it is the only device under that USB Root Hub. The problem is 100% confirmed with the Commander Pro! The device is responsive 99% of the time so this leads me to think this is a driver issue and not a hardware issue. Not sure what the next steps are

/help/968132/usb-devices-may-stop-functioning-correctly-when-multiple-devices-conne

I may have found the under lying issue, need to test more under heavy load. I used a port monitor to verify that it was the Commander Pro disconnecting that was the issue and not just a symptom. (As my entire system would become unstable when this happened) ROOT CAUSE ----------------------- https://support.microsoft.com/en-ph/...-devices-conne All my usb devices were under 1 root hub (That's why when the commander pro became unstable it would crash the root hub all devices under it) My guess is that the Commander Pro drivers dont play nicely if it is not the solo device under the Root Hub as for the reasons mentioned in the Microsoft link. Why are multiple USB devices getting tossed under the same Root Hub? I have no idea. If I had to guess i would say it is a chip-set driver issue. More specifically a USB driver issue. *I will test more tonight as I was able to get the Commander Pro under it's own Root Hub

I may have found the under lying issue, need to test more under heavy load. I used a port monitor to verify that it was the Commander Pro disconnecting that was the issue and not just a symptom. (As my entire system would become unstable when this happened) ROOT CAUSE ----------------------- https://support.microsoft.com/en-ph/help/968132/usb-devices-may-stop-functioning-correctly-when-multiple-devices-conne All my usb devices were under 1 root hub (That's why when the commander pro became unstable it would crash the root hub all devices under it) My guess is that the Commander Pro drivers dont play nicely if it is not the solo device under the Root Hub as for the reasons mentioned in the Microsoft link. Why are multiple USB devices getting tossed under the same Root Hub? I have no idea. If I had to guess i would say it is a chip-set driver issue. More specifically a USB driver issue. *I will test more tonight as I was able to get the Commander Pro under it's own Root Hub

I'm not sure anymore this is an actual Corsair Software issue and now thinking its a Corsair Hardware issue. I have completely uninstalled ICue and all Corsair software and the problem continues. Running fans and cooler with defaults. It appears that the commander pro is still disconnecting in moments of high cpu load while gaming. This in turn is causing issues with the device manager that appears to be causing the freezing and hanging due to the commander pro hardware issues. *Also the usb ports on the commander pro do not work.

I'm not sure anymore this is an actual Corsair Software issue and now thinking its a Corsair Hardware issue. I have completely uninstalled ICue and all Corsair software and the problem continues. Running fans and cooler with defaults. It appears that the commander pro is still disconnecting in moments of high cpu load while gaming. This in turn is causing issues with the device manager that appears to be causing the freezing and hanging due to the commander pro hardware issues. NEXT TEST -------------------- GOING TO REMOVE COMMANDER PRO AND JUST USE LIGHTING NODE AND RGB HUB. will update tomorrow!

I do now in effort to debug this issue but this was happening before. Completely uninstalled and reinstalled Corsair software and this problem is still here

I have done that many times with no success. This issue has been happening since I completed the build about 7 weeks ago. Will try again tonight by removing the software completely then doing a fresh install.

Software Version -------------------------- CORSAIR iCUE v3.21.88

Corsair Services and or ICue is freezing my PC every 10 minutes. When does this happen ------------------------------------- -When I am play CSGO CPU usage is around 20-30% when this happens (100% on 1 core) GPU usage is around 30-50% Seems to happen a lot more if ICue is open but even when closed (Corsair service still throws errors and freezes my PC) What Happens ------------------------ - CPU spikes on all 8 cores (Appears to be deadlocking) - PCI Express Root Port Crashes, causing GPU to do bad things (WHEA errors are most common when CPU based errors are happening) - ALL USB devices disconnect and reconnect - Takes 5 seconds (Play a competitive shooter and not having mouse or keyboard for 5 seconds is TILTING) - Game crashes some times System ------------- Ryzen 3700x RTX 2070 Super CORSAIR VENGEANCE RGB PRO 32GB (4x8GB) DDR4 3600MHz ASUS x570 Prime PRO Commander Pro Hydro Series™ H150i PRO RGB 360mm Liquid CPU Cooler RM850x, 850 Watt, Fully Modular Power Supply 6 LL120 mm Fans Logs ------- CorsairLink4.Module.ProDevices.Common.Exceptions.ProDeviceException: No response ---> System.TimeoutException: Operation timed out. What I Think is happening --------------------------------------- It appears that the Corsair Service losses connection to the commander pro (Ryzen 3 polling rates could be to blame) and fails hard and does NOT properly catch exceptions and crashes Corsair services and deadlocks the CPU, which causes all kinds of issues. THIS MAKES MY GAMING COMPUTER 100% UNUSABLE.

Corsair Services and or ICue is freezing my PC every 10 minutes. When does this happen ------------------------------------- -When I am play CSGO CPU usage is around 20-30% when this happens (100% on 1 core) GPU usage is around 30-50% Seems to happen a lot more if ICue is open but even when closed (Corsair service still throws errors and freezes my PC) What Happens ------------------------ - CPU spikes on all 8 cores (Appears to be deadlocking) - PCI Express Root Port Crashes, causing GPU to do bad things (WHEA errors are most common when CPU based errors are happening) - ALL USB devices disconnect and reconnect - Takes 5 seconds (Play a competitive shooter and not having mouse or keyboard for 5 seconds is TILTING) - Game crashes some times System ------------- Ryzen 3700x RTX 2070 Super CORSAIR VENGEANCE RGB PRO 32GB (4x8GB) DDR4 3600MHz ASUS x570 Prime PRO Commander Pro Hydro Series™ H150i PRO RGB 360mm Liquid CPU Cooler RM850x, 850 Watt, Fully Modular Power Supply 6 LL120 mm Fans Logs ------- CorsairLink4.Module.ProDevices.Common.Exceptions.ProDeviceException: No response ---> System.TimeoutException: Operation timed out. What I Think is happening --------------------------------------- It appears that the Corsair Service losses connection to the commander pro (Ryzen 3 polling rates could be to blame) and fails hard and does NOT properly catch exceptions and crashes Corsair services and deadlocks the CPU, which causes all kinds of issues. THIS MAKES MY GAMING COMPUTER 100% UNUSABLE.