rob196

Since last post I actually ended up disabling the 3 Corsair services & have not had the issue since Not sure what each one is for, but for my needs it doesn't seem like I need any of them The services I disabled: - CorsairGamingAudioConfig - CorsairLLAService - CorsairService The CorsairLLAService was the issue service, but as it doesn't seem like i need the others I would rather free up CPU & Memory

Thanks @Balm73, tried, unfortunately did not help me (have just deleted all Plugins - also unchecked Enable plugins in Settings menu). Corsair Support also got back to me earlier suggesting I uninstall everything and install an older version (3.27.68) - unfortunately this also did not work. However I did try and "End Task" all the Corsair processes in Task Manager when it happened now and nothing happened with any of them until I got to the "CueLLAccessService.exe" - as soon as I clicked "End Task" on this one the laptop started working again (did not pay attention to Memory usage but CPU was at 0 for this one) - I have replied to Corsair Support with above, hopefully helps them find the issue Side Note: The latest replications have happened 30 minutes after booting up and while busy working (about 30 min on the dot it dies)

I seem to have a weird issue, basically what seems random (cannot really replicate 100% - based on this morning crash) but after a while of iCue running my laptop crashes and I cannot do anything (cannot even shutdown). I have been thinking that it may have to do with locking the PC as this was a way I could replicate it every time - basically boot up, lock PC, wait about 15 minutes & try login, but: - I am unable to login with Fingerprint - I am unable to shutdown from login screen (gets stuck on "Shutting Down" screen) - I am able to log in with my password though - But actually unable to do anything really - I can bring apps that were open to the front, but for example opening a new chrome tab would not work - Trying to shutdown from within Windows after logging in - does not work It has crashed once so badly Windows could not repair and I needed to format the laptop. Again this morning it crashed, but luckily it managed to repair and boot back into Windows. I cannot see any errors in Event Viewer Lots of warnings in the iCue logs but no errors that I saw iCue version: 3.35.152 Using iCue to program G Keys on the K55. - Keyboard Firmware: 30.08 FYI: Laptop: Dell XPS 15 9570 I have sent multiple mails to Corsair Support, but only got 1 initial mail - this mail basically told me to uninstall, etc. which I did before I sent the mails. I honestly am not sure what else to try as lost quite a bit of work thanks to the previous crash. Any one have ideas? Or even is there a way to not use the iCue software but to program the G Keys - using Text (i.e. I don't want to record a Macro but want a short paragraph of text programed to a K Key - and 1 of the keys to open the Calculator)