I just installed iCUE version 3.17.94 and my rgb void pro (wireless) had an issue with sound. My computer detected it and so did the software but just no sound. Even troubleshooter found no issue. I managed to fix it by force updating the firmware. It said I already had the firmware but decided to force it anyways and boom worked. worked for me and might work for some others. The exact way I fixed it was have the headset turned on and plugged into the computer and let the firmware do its thing. If this helped you guys please let me know :)