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Jardie

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  1. Hello, I have spotted a few posts regarding charging issues with the Corsair Void 7.1 RGB headset, and would like to leave this post in order to assist others who have encountered this same issue I have worked around. I hope the below helps. Kind Regards, Jardie ----------------------------------------------------------------- Symptoms / Keywords to assist search: Headset always low charge CUE & Infomic both state charged / turn green respectively Battery remaining low after leaving plugged in for some time. Error Messages / Keywords to assist search: Battery Low Battery Critical Charging Battery Amber straight to Green infomic light on microphone arm when charging (powered off) Configuration: Windows 10 - Corsair Utility Engine: 2.23.40 VOID Wireless Dongle Firmware: v. 39.02 Possible Cause: Software / Firmware bug causing headset to believe it is charged when in fact is not. Resolution Summary: 1) Turn the headset off. 2) Close the Corsair Utility Engine. 4) Unplug the USB supplied Corsair Wireless Dongle. 5) Plug the headset in to charge. Note: that the Amber light remains active long after it would normally turn green. 6) Leave the headset to charge for a considerable time 7) Unplug the headset from charge. 8) Plug in the corsair wireless dongle 9) Relaunch corsair utility engine. Note: This should now display your battery at a higher percent. (Note, these steps may have to be repeated if headset remains charged / on but corsair utility engine reads the percentage as 0% - I believe it can become "out of sync" or incorrectly read the battery levels.
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