oldmanjk

I have the AX1200i, not the HX1000i According to your link, According to the AXi series manual (AX1200i, AX860i, and AX760i), Basically, for the AXi series (the models previously referenced), if doing a self-test shows a red light or no lights at all will indicate a faulty PSU Your link contains other relevant information about the AX860i. I believe, based on my experience and many user reports, this information also applies to the AX1200i Exact same problem I'm having Again, exactly the same. Unfortunately, my PSU is being used in a computer running Linux and Corsair doesn't let you set a custom fan profile in Linux. I tried hooking the PSU up to my Windows PC to set a custom fan profile, which worked and fixed the problem. Unfortunately, Corsair doesn't save your settings to the PSU, so once you remove the PSU from the Windows PC, your settings are lost Corsair knows this is a faulty design but continues to sell these units, in bad faith, without informing potential buyers

Then the following is false advertising: This is terrible customer service IMO. There has to be some way of Corsair dealing with this apart from disposing of a $400 PSU. Do they think this is some kind of throw away PSU for that kind of $$ ?! Madness. I dunno man...it's stuff like this that makes me say my AX1200i may just be my last Corsair PSU. Love the PSU's (other than the AX1200i) and have been a customer for more than a decade... but if Corsair act like this...they are going to lose customers

Corsair is not offering a replacement or an incentive/discount, repair - basically nothing The PSU was well cared for and not user error. Now I know the warranty is only for a year (that's unfortunate to begin with) but surely a PSU should last more than a year and months Does anyone have any advice because surely there's something I can do? I'd love to have something to present an argument with opposed to just pleading hoping they'd help me out This sort of answer, in my book, is terrible customer service. Just a little stuck and could use some opinions Thanks so much

I'm probably going to order a new power supply tonight. If I get a good solution from Corsair before then, I'll probably buy an AX1600i. If not, I'll probably buy an EVGA SuperNOVA 1600 T2. I'd like to buy the Corsair, but I feel I was scammed

I submitted a help request. My ticket number is (2000847214) Response from Francois N:

Does this apply to the AX1200i as well? I'm having the same problem