RustyBender

I would highly recommend not to do that. First of all, to find a specific part like that is impossible unless you buy a broken headset and use it as a part donor. Plus, it will void your warranty. You should just RMA it and get a replacement headset. Not only you will keep your warranty, but the problem will be fixed.

This is a more of a manufactoring matter. When a new firmware comes out, it's very simple for Corsair to implement it and can start producing headphones with the new firmware as fast as next day. When it comes to new revisions, it can take up to a month or even two months for a manufactor, in this case Corsair, to start producing the new revision headphones, this means that all headphones between that time that has been produced, will have new firmwares, even the latest if thats the case but still have the old revision build. Obviously if the new revision fixes a major flaw such as headphones bricking and so on, the manufactor will try to either stop producing or reduce that time lenght down to a week. This is why sometimes people will still have issues when running latest firmware and it will only be fixed when they RMA it because they might get a new revision. When it comes to your audio blackouts, I would contact Corsair and try to get them to send you a replacement Slipstream dongle. A lot of users have reported audio dropouts and they had Corsair send them a new dongle and their issues were fixed. Glad my infomation/warning regarding having the dongle plugged in the back of your PC could resolve your interference issue. Corsair Slipstream dongles have no protection regarding radio interference inside the dongles and since graphic cards and motherboards cause a lot of EM noise, it can cause issues. Not a lot of people know how wireless things work so I can see how people can complain about drop outs and interferences. You should always plug in wireless dongles either infront of your PC or as I recommend, a USB hub extension to be extra safe as you never know if a dongle has built-in EM protection or not.

What do you mean by crapping out? And having latest firmware, doesn't necessarily mean you have the latest revision.

Sounds like there's a external factor when it comes to your issues and not an issue with the headset directly. I would wait and see what Corsair says in your RMA. When you do get a new headset if you do and it's newer revision and you still have issues, then it's not the headset themselfs. You could try a different PC or a laptop and see if you get the same issues, it could be a bad sound card driver or a bad windows audio transfer which is hard to diagnose and sometimes can only be fixed by formatting or doing sketchy registry stuff. Updating or reinstalling ICUE tends to cause that and cause irreversible damage as some users here experienced. Sometimes its a hit or miss. Some users get no issues and some have to go thru multiple RMAs before they can use the headset. Theres been a lot more issues that have been fixed via firmware updates espically when the headphones were first released, it was so bad, that some people bricked their headset just by switching device output in Windows and had to RMA it. Some issues like the volume scroll wheel has been a major complaint and Corsair knows about it as a mod on this forum has addressed the issue so I would assume they will fix it in the next revision since it's a hardware issue and not a software issue.

I had my virtuoso for several months and never had any issues. It seems like people who have issues with them, have the first release models a.k.a first revision modeles. Those suffers from multiple problems and the best course of action is to RMA then and hope that Corsair sends a recent revision replacement. When it comes to ANY audio problems when using in wireless mode, they are mostly related to frequency inference. It's been proven that having the Slipstream dongle plugged in behind your PC can cause issues as it's close to your PC components, same goes for using the headset is an area with a lot of WiFi hotspots, mobile phones and even kitchen appliances such as microwaves, eletric ovens, toasters and so on. There was a user on this forum who lived in a flat and was getting Slipstream issues everytime his neighbour next door used his microwave as his PC was next to the wall of his neighbour, he had to move rooms and it solved Slipstream issues for him. If you want to do a fun experiment, turn on your microwave and put on the headphones and play a song and stand next to the microwave, the audio will start breaking up, crackle or the headphones will just lose connection all together, that's what frequency/radio inference is. This isn't a design flaw, this is just how wireless things work. If you're from the 90's, you probably remember the annoying sounds that your speakers would make when you had a phone next to them and you were sending a text or a getting a phone call. When using the headset in wireless mode, the best thing to do is to have the dongle plugged in to a USB extension away from your PC, or to you Corsair keyboard USB passthrough if you have a Corsair keyboard, those are the best ones. Having the dongle away from your PC but close to your headset is a huge plus. When it comes to the earcups clips breaking off, this is a common issue as people do it wrong. People tend to turn and pull at the same, which causes the clips to break off, you supposed to twist without pulling or pushing and the earcup will turn and pop out on their own. Last thing you could do is update ICUE if theres an update, update your headset firware and your dongle firmware.

Sounds like a faulty dongle. I would contact support.corsair.com and ask for a replacement dongle. Corsair can send free dongle replacements without sending anything back aslong you have the original receipt. Keep in mind Corsair covers all the shipping costs aswell. You just have to provide serial number of your headset, address and a copy of original receipt.

I don't know when you bought them and where from but you could return them for a refund, if it's been a while, you could RMA them and sell the replacement that Corsair sents and get most (if not all) of your money back. I had my Virtuoso for about 3-4 months and I absolutly love them. The only complaint that I have is no percentage battery display but that's very minor. It's possible your headset is old revision as well. Some of the first Virtuosos that were produced are known to die quickly and have bad connectivity issues. The current revision has been getting great feedback.

Corsair can send an RMA item upfront. They do these with keyboards and mouses, I would imagine they can do this with a headset aswell, this is the official statment from Corsair: "Advanced Replacement: We will ship the replacement unit first. Please note, this requires a credit card. We will charge your card for the current value of the item. Once you receive your replacement, please ship the original defective unit to us and we will refund the charge back to your card. This will have a replacement time of 3 to 4 business days. We will give you a prepaid mailing label for the unit you send back to us."

Have you tried contacting support.corsair.com? They tend to send replacements. They sent me a replacement Slipstream dongle before and two sets of ear cup pads for my Virtuoso without a problem after I provided pictures and explained the issue.

Try updating ICUE if there is an update, try restarting your PC and try using a different USB port to connect your headset, USB 2.0, 3.0 or even 3.1 if you have one.

I check for updates on weekly basis so I'm always up to date and I always charge my headset with my PC using original USB-C cable. Not sure if this matters but I charge my headset using the USB passthough on my K95 Platinum XT, that's when I experience the uncorrect voicve prompts. I will try a different USB port and see if I still get the cues.

Have you tried pairing the headset thru ICUE? I had my Virtuoso for about 5 months and I only had to pair it once when I first got it and never had an issue with wireless again. Try updating your dongle and headset firmware aswell just incase you have an old firmware that has pairing issues.

Unfortunately you can't. EQ presets and surround mode only works if the headphones are plugged in to your PC via Slipstream or USB-C and the audio is output by them. You can still have ICUE recognise the headphones with external DAC and have the ability to change RGB. You just need to plug in 3.5mm jack to your external DAC and to your headphones and then plug in the USB-C to your PC and to your headphones, the con will be that you have two wires coming from your headphones. People who get a external DAC with Corsair headphone normally go with a high-end one so they can adjust EQ on the DAC itself.

This is normal unfortunately, I'm not sure if that was designed on purpose or it's a design flaw because the volume scroll wheel works fine when plugged in to my phone and only takes about 5 turns to go from 0 to 100 volume which I would consider normal.

Regarding getting spares, I wanted to get a spare Slipstream dongle for my headset so I can use them with my desktop and with my laptop without swapping the dongle between them, I contacted corsair support to ask where I can buy a spare Slipstream dongle because I couden't find them anywhere and they told me they will just send me a spare one for free under the warranty. Not sure if they do this regulary or they understood you can't buy extra slipstream dongles anywhere. I guess you could try the same, maybe they will do this for you aswell. They did actually end up sending me a slipstream dongle for free and now I have two.