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ShakeyRed

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  • Posts

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  • Joined

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10 Good

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  • Interests
    Star Wars, NFFC, Bebe Rexha, Iggy Azalea

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  • Occupation
    Self-Employed sell of fine Vintage & Collectable Toys
  1. Just wanted to say thanks for your help and to give an update. I had a reply from Corsair, who immediately offered to send out any replacement parts I needed and were as helpful as they could be. I realize that I was somewhat unfair spitting my dummy out and blaming Corsair for the problems caused by a supplier they have no control over. I sent the case back, requested a replacement which they agreed to but wouldn't say when and after much more poor customer service they finally sent a snotty email saying that if I want a replacement one would be sent once the return arrives and reminded me how grateful I should be for them allowing the return outside of their 48 hour window and that they issued a free return. I responded and asked why they couldn't tell me when to expect a return four emails earlier and reminded them that I was well within the 30 day window of their returns policy which is published on their site and included a link. The next I heard was a full refund issued instead of a replacement. So I've postponed my build until after Christmas and then I will try again. Overall, I cannot fault Corsair and what they were willing to do to help.
  2. Yes I have opened a ticket with Corsair, just waiting a reply
  3. Cheers mate. I thought that would be the case. The company I bought it from are being a right ball-ache, they first of all said it didn't look like there was anything wrong and refused the return, they have now delayed the return long enough for it to now be a compulsary return to manufacturer which is going to take 4 weeks+. So I feel so hacked off that I think I'm going to return all the corsair items and go with a different eco system altogether.
  4. Thanks for answering. What I actually meant was should they be stuck in position. Should have made myself clearer first time. My case arrived with the commander pro stuck to the inside of the left hand tempered glass door and the fan hub stuck to the back end of the PSU shrowd.
  5. Hi folks, I'm looking for a little help - if you can. When the case arrives are the Commander Pro and the Fan Hub pre-applied to the case? Or, should they arrive so that you are able to place them where needed?
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