So I installed an NVMe 1TB MP510 SSD in to my new laptop. It runs fine. However, anytime I restart the laptop, it hangs at a black screen and the keyboard lights still on. I have to force shut it down cold boot it. The laptop starts and shuts down just fine... the issue only comes up when I try to restart. I know it's the SSD because if I take it out, the laptop is fine.
I have verified it's not the SSD port because I swapped the ports in the laptop. Same issue.
I put the SSD in another laptop and there was no issue.
So it has something to do with how the laptop communicates with the SSD. I've gone through all the tech support options with alienware. No issues were found. Their recommendation was to see if there are any firmware updates for this SSD. I see that there is a toolbox for firmware updates, but I'm not comfortable using it because 1) it says the laptop needs to be set to AHCI and I don't feel comfortable changing that. And 2), I see a few posts about issues updating firmware.
I'm looking for suggestions? I think it has something to do with how the laptop sees the SSD on reboot? Is there something I could try in the boot options/BIOS screen? I have a feeling this has more to do with the laptop, but I'm trying to get suggestions. Thanks!
