MrMetzka

Thanks for clearing that up! :)

Hello everyone, I just noticed that my 24 pin PSU cable has two cables inserted into one socket, leaving the adjacent one empty (picture in attachments). This system has been running without problems for more than 6 months. Is this something that should be replaced?

This is the USB hub that solved it for me: https://www.nzxt.com/products/internal-usb-hub

Thank you for sharing. I have solved the issue by using the NZXT Internal USB Hub. The disconnects don't happen anymore and the USB hub of the Commander Pro works now too. The NZXT Hub is a nice temporary solution.

I pulled the trigger on purchasing the NZXT Internal USB Hub. Connecting the Commander Pro to this solved my Commander Pro disconnecting and reconnecting problem. The USB hub of the Commander Pro also works now. I'd rather see the Commander Pro + Prime X570-Pro compatibility issue resolved, but this is a nice temporary solution.

Thanks for letting everyone know :). I'd rather not buy another (SATA powered) device just to fix something like this, but I am considering it.

I really hope Corsair will be able to fix this. Last night I lost a match of Apex Legends because the disconnect/reconnect happened during a 1v1.. I don't think a reinstall of the drivers/iCue will fix this. This just looks like a compatibility issue.

I installed chipset drivers directly from AMD and am still experiencing this issue.

It may actually be the Asus Prime X570-Pro. I have this motherboard too and am experiencing random disconnects and reconnects with the Commander Pro, even after replacing the Commander Pro. When this happens, every device in that hub also goes offline and online.

Well it seems like you are using the newest version of iCue, so I do not know why the profile won't import... You can try updating the firmware of your mouse. My Scimitar Pro RGB has firmware 3.14. These are exact steps to save a profile to the mouse: Open iCue Select your mouse Click the "+" to make a new profile in iCue Select "Hardware Profile" as the Type Configure the mouse settings Click "Onboard Profiles" on the left Here you can save the Hardware Profile to the mouse its memory This is not a very intuitive way to save profiles to the mouse because it is kind of hidden. But I find the user experience of iCue in general pretty unintuitive.

The error you received about an invalid profile might be because you exported the profile on a newer installation of iCue and trying to import that profile on an older version of iCue. Which version of iCue are you using? As for saving profiles to the mouse. You have to select a hardware profile in iCue, configure that profile, go to onboard profiles and click on to save that to the mouse.

Thank your for your reply. This solved the H100i problem, but the random disconnects of the Commander Pro are still happening. Could there be another possible cause?

Hello Everyone, Last weekend I purchased an H100i Platinum SE and a Commander Pro and I am experiencing a number of issues. Most of them I have not yet really solved, but but aren't bothering me too much. In short the issues are: Commander Pro USB hub not working Random disconnect sound Random disconnect and reconnect of Commander Pro H100i freakout when reading sensor data with HWInfo64 The issue that is really bothering me is the random disconnect and reconnect of the Commander Pro. During gameplay this results in the entire system hanging for a second. My system specs are: Motherboard: Asus Prime X570-PRO CPU: AMD Ryzen 3700X RAM: Corsair RGB Pro CMW16GX4M2C3600C18W + RGB Pro Lighting kit GPU: MSI GeForce RTX 2080 Super Gaming X Trio PSU: Corsair RM750x white SSD: Corsair Force MP600 1TB Software versions: iCue: 3.21.88 H100i Platinum SE firmware: 1.01.15 Vengeance RGB Pro firmware: 0.96.57 Commander Pro firmware: 0.9.212 I have exported the logs and added an Excel file with timestamps to what happened, these were recorded on 29 October 2019. log.zip