ahmadkb

I even formatted the PC and installed a fresh windows and it still doesn't work

The serial number is the one that starts with C I think maybe you can find it on the headset itself written on the inner side of the headset

Hi guys I have the void pro gaming headset (wire) as you may know it comes with a USB dongle. My PC (Running Windows 10 ) can't find the headset when I connect the USB dongle. even the small light on the dongle is not working when I connect it to the USB. If I will connect the headset using the normal Jack I will be able to hear the sounds but I can't use the Mic. I tried the following things: 1- Disconnected it and Reconnected it again 2- Shut down the PC and remove it from the electricity and reconnect it again 3- Reinstall the iCue software (It can't find the headset also) 4-Run Windows update 5-Remove all the driver fro the USB ports and devices and reinstall them from the devices manager 6-Update the Realtek software 7-Use a 3rd party dongle 8-Try to add a new device from the device manager but it couldn't find it 9-Checked the privacy setting for the mic 10-Connect the headset to my Corsair keyboard USB port directly 11- Checked the windows service for the USB ports and made sure that they are all set as (Running) 12- Update the motherboard firmware Now I don't know what else I can do to solve this issue :mad::[pouts:V