Edward_f_545

should i RMA it then?

i recently got a lighting node pro and after installing it with the led strips found that it wasnt recognised by icue, so i tried the following: turning off fast boot in windows and in the bios using corsair link using a different usb header using a different channel for the lighting strips using a different usb cable reinstalling icue and yet my computer refuses to recognise these components, i already have a k55 keyboard and an m65 rgb mouse both of which work perfectly with icue, so i think the motherboard and software are fine, but the light strips do light up, i just cant configure them, what should i do?