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Found 4 results

  1. Hey everyone, I have the problem that if I leave my USB dongle of my HS80 headphones plugged in while it boots up, my PC freezes in the screen where I can press F2 to get into the UEFI. Sometimes it boots windows after 2-3 minutes, but the OS also takes 2-3 minutes to start again instead of 6 seconds. If I remove the stick while booting, then it starts quickly from this point. (I saw this issue in other threats about Keyboard/Mice dongles an tried to troubleshoot like them, unfortunately nobody came to a solution that worked for me.. 😔) In addition, I can only use the headphones in iCUE in stereo. Unfortunately, the button on which I could switch to 7.1 cannot be pressed. (Its grayish) Troubleshooting so far: - iCUE is running on the newest version. - Drivers are running the newest version. - iCUE and Drivers clean install/reinstall - BIOS/UEFI is running on the newest version. - I tried many USB BIOS Settings nothing worked. - The Corsair Support wont answer me for two weeks now. My Hardware: - MB: Asus Maximus VII Ranger (Z97 Chip) - GC: Gainward Ghost RTX 3060 - RAM: 16GB HP - Processor: Intel i7-4790k - Corsair H100i Elite Capellix (AIO) - Corsair ST100 (Headset Stand) - Corsair HS80 RGB Wireless (Headset) - Corsair M65 RGB Elite (Mouse) I hope someone can help me, I'm desperate and have no more ideas what it could be.. Thanks in advance! Greetings Critical
  2. Hello, I am here because I brought a VIRTUOSO RGB Wireless a week ago and it eventually arrived. I tried the wireless mode which works pretty well, but I noticed some light cracklings, though when I unplugged and replugged it it worked fine again. The real problem is when i set the 7.1 surround on, I have a permanent really bad quality sound in background (like when you have a headset that is really cheap and bad in terms of audio), I wrote it on youtube and the first result is almost what I have, but only in background, this sort of bad sound effect, in foreground the sound is really good. I tried uninstalling and reinstalling iCUE 4 with all last versions, but nothing, I also tried on several computers so it looks like it is coming from the headset and not from my computer. I don't know if I missed some settings, I did an EQ that suits to my activities but nothing more. Whether I'm in wireless mode or with usb c cable the same thing is happening. Hope it is not coming from the headset I really don't want to take it back... P.S : If you want to head what is the "bad quality" I'm talking about, it was my first research on youtube, it's almost exactly what's happening.
  3. Today I just put in my headset and saw that my headset left speaker was not working but when I used the sound regulator it started working and wen am no touching the sound regulator the speaker is not working can some one help me find a solution pls? I don’t know if it is a fabric defect because I had my headset for just 1 month and I don’t know if I need it to go to garantí or if there is a solution
  4. I own a Void Pro Wireless that I've come to love. I wanted to upgrade to the Void Elite Wireless (which I believed was better in every way since you know, it's supposed to be it's direct upgrade, a more recent version). My problem revolves around the surround system which feels much worse on the Void Elite compared to the Void Pro. With the old headset (Void Pro) : - This is what is displayed in iCUE when my old headset is connected. - This is what is displayed when I click on it. Now with the new headset (Void Elite) : - This is what is displayed in iCUE when my new headset is connected (notice how the name of the headset goes from "Void Pro Wireless" to "Void Elite Wireless"). - This is what is displayed when I click on it (notice how the name of the surround, as well as the icon, goes from "Dolby Surround" to "7.1".) So I thought "Wait, maybe I need to turn on Dolby surround in the Windows' sound tab". To my disbelief, it was never on with the old headset. It couldn't be since Windows asks me to download the Dolby app if I want to turn the Dolby surround on. So, I would like to know if there is a way to get the Dolby surround system (of the Void Pro) enabled on my new headset (Void Elite) instead of that new "7.1" and supposedly better surround ? It hurts me to realize that my girlfriend bought me a new headset and it's actually worse than the old one even though it's supposed to be an upgrade. EDIT : Just realized the Elite is actually worse than the Pro. Looks like there's no issue then, I just made a costy mistake. If any admin walks by, please delete this thread.
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