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Old 09-14-2013, 08:09 PM
brokenslinky brokenslinky is offline
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Default Voyager Air dead after firmware update

I ran through the upgrade guide to update to the latest 1.2.7 firmware on my Voyager Air, the system responded as normal with the wireless light flashing for around 5 minutes, the light stopped flashing after some time and now the drive is unreachable.

I left the drive for around 2 hours before trying some other methods of recovery, I tried the reset button and also tried connecting via USB however the drive no longer appears.

Is there a way for me to hard reset the device, or reflash the firmware, or is this an RMA issue?

Many thanks.
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Old 09-16-2013, 12:36 PM
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RAM GUY RAM GUY is offline
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Turn the drive off and on to reset it. If you're already done this,

there's no other way to reset the drive. Please submit a ticket for RMA.
Support accounts and tickets can be created at
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Old 12-26-2013, 06:20 PM
warmmilk warmmilk is offline
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Sorry to bring up an old thread, but I'm in a similar situation. My Voyager Air died (not after firmware, just turned it on a few days ago and I can't read anything off the drive).

To submit an RMA ticket Corsair requires you to select the product family and product series. I can't find Voyager Air in any of the categories... So how exactly do I submit an RMA ticket for it?
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Old 12-26-2013, 08:41 PM
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Technobeard Technobeard is offline
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Product Family: Flash
Product Series: Any
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