Dented Front Panel C70

zombie42 · #1 08-02-2012, 07:35 PM

I just got my new Vengeance C70 case, and it is beautiful, but the front panel was dented in transit. It is just the front panel, so that shouldn't be bad to replace. It was packed in the Corsair box with styrofoam when delivered.

I was going to contact support, but the Vengeance C70 is not on the list yet. There is no email address to contact, so what do I to?

I just want to know if it is possible to be replaced (not the whole case, just the front panel).

Toasted · #2 08-03-2012, 05:56 AM

Request an RMA with a different part #. Then post your case # so RAM GUY can change the part for you. You should also write that you are asking for a replacement Vengeance C70 Front panel -colour- (White, Grey, Green).

zombie42 · #3 08-03-2012, 10:30 AM

Cool, I will do that. Thanks!

zombie42 · #4 08-03-2012, 10:33 AM

Just requested RMA, case #4915054 for the Vengeance C70 Front Panel (color: black).
Thanks for the help.

RAM GUY · #5 08-03-2012, 01:17 PM

To be sure we get you the right part can you post a picture of the damage?

zombie42 · #6 08-03-2012, 01:43 PM

No problem.

It isn't horrible but it is noticeable. It is only on the front panel that comes off. The rest of the case is immaculate.

RAM GUY · #7 08-03-2012, 02:35 PM

Thanks I have asked one of our case specialists to help you get the part you need.

zombie42 · #8 08-03-2012, 02:53 PM

Wow, thanks! I had heard great things about corsair tech support but now, you guys have proved it.

Thanks again.

RAM GUY · #9 08-03-2012, 02:57 PM

I don't know if he had a chance before he left for lunch to respond to you but if not I would expect a reply on a few hours.

zombie42 · #10 08-13-2012, 07:45 PM

Can I get an update on this? The RMA was approved and it has been over 1.5 weeks, which is fine, but I figured an update would be nice.

If it isn't in stock, that is cool, just wanna know if it is still in the works.

RAM GUY · #11 08-14-2012, 10:35 AM

I think we ordered the part for you and it just came in recently but I have sent a message to our customer service to check on this and get back with you.

zombie42 · #12 08-14-2012, 10:42 AM

Thanks, and that is fine, I just didn't know if the case was still opened.

They got back with me.

Thank you again.

RAM GUY · #13 08-14-2012, 10:44 AM

NP and our customer service told me they have taken care of this request.

zombie42 · #14 08-20-2012, 10:51 PM

I received the panel, and it is immaculate. Thanks again Ram Guy, Corsair support has once again made me a happy customer.

RAM GUY · #15 08-21-2012, 02:49 PM

NP and sorry for the delay we had an issue getting the part for you is why it was delayed.