H60 / H80 / H100 “Buzzing” or “Grinding"

[nickyc95]

Originally Posted by MarkMcPain

I'm just trolling I don't have a cat.

But If I have to sit here and listen to this noise you're going to hear about it.

CORSAIRRRRRRRRRRRRRRRRrrrrrrr

Can you stop spamming on this thread. That makes it harder for RamGuy to find the users that need help, such as myself.

Thanks

[mcvc]

I still need help, have posted here and email to Removed, no reply yet.

[Q9650]

RMA UPDATE: (7/16/2012)

Received today the 2nd h100 (Lot # 12279403) and this one is totally silent!!

thank you corsair for your amazing RMA service and super fast shipping with UPS! it was a nice experience and also wish to thank Joann for taking care of my RMA. I am still loyal to corsair and will never stop buying your products!

[nickyc95]

Originally Posted by Q9650

RMA UPDATE: (7/16/2012)

Received today the 2nd h100 (Lot # 12279403) and this one is totally silent!!

thank you corsair for your amazing RMA service and super fast shipping with UPS! it was a nice experience and also wish to thank Joann for taking care of my RMA. I am still loyal to corsair and will never stop buying your products!

That's great!

Would you mind walking the other who are waiting for contact, through the process and the duration between each stage (such as how long it took from sending the email, to receiving contact from corsair).

I am currently waiting for someone to contact me, i have sent the email and posted on the forum. Now i think i just have to wait. I hope i find out soon

Thanks

[Q9650]

CS will reply within a day or two don`t worry man! corsair takes good care of us i have the proof in my hands :)

[Q9650]

i had to replace 7 h100`s (5 with my local store 2 with corsair rma) to get to this final one without the grinding issue. silence is golden...

[surfnet]

Called again (3rd time) to get an Advanced RMA and they said again they did not have any. Told to call again next week.

Then I mentioned it was for the rattling issue she said oh, we have those.

So, I have been calling, giving RMA number but could not get one because I did not mention rattling issue on phone. Assumed it would have that info in the RMA when they looked it up.

Oh, Well. If you call just be sure to mention its for the rattle issue!!

Shipping my replacement today.

[MarkMcPain]

Contacted Corsair by telephone today.

Had no problem reaching a human. Did not have to wait on hold. The man I spoke with was of Indian decent but spoke perfect English and immediately knew what I was calling about.

I was also happy to find out the Advanced RMA process is free. They will ship out a new unit to you. Then you pay to ship the defective unit back to Corsair. While they wait for the defective unit they place a $120 hold on your Credit Card. They said I had 2 weeks to return the defective unit. This may differ depending on your location.

Other companies charge for this.

You must fill in the RMA form on the website first then contact them again by phone or e-mail with the RMA#.

The rep I spoke with said that they have a new part# for the updated units which is perfect.

Now I just hope this updated pump is either silent or has a smoother sound to it. There is a point where we become whiners. The pump has to make SOME noise.

[mofo88]

I'm pretty nervous. I just ordered my h100 off amazon last Friday. Is there a lot # range I can check to make sure I have a new unit?

[Dethshayde]

Originally Posted by Taylorh

Did you do your RMA by emailing the address at the top of this thread? Did you get a call back from a person at their Fremont, CA headquarters?
I would email them as instructed asking them to call you and arrange a known good unit. When you talk to them, ask them how they know they're sending a good unit. Do not use the RMA form from the web site, send the email and in the email clearly explain the problem and post a URL link to this thread.

That's what I did. If you already did that and got 2 bad ones so far, then I don't know. Otherwise try it.

I did their super special selective advanced RMA just as instructed, and I got a unit with a lot number starting with 1220 - that's right, the beginning/middle of May, before they fixed them. Still rattled unless laid flat, which means the shaft was still loose. UGH! It took so long to get here that the return shipment will never make it there before my credit is charged. I'm currently expecting that to become another hassle.

I guess Corsair didn't want my money. Lying to me and wasting my time doesn't make me want to use your products. Good luck to everybody else trying to get a replacement, hopefully you'll have a better experience. I've sold the newer unit to a kind friend that doesn't care about the noise at a small loss, and ordered a 212 Evo from Newegg. It would be nice to use my desktop system some time this year so for now I'm throwing in the towel. I can't be bothered to play RMA Roulette and I wouldn't have bothered at all if not for that supposed 'guaranteed good unit' thing. I'll check Best Buy in a few months for newer H100 units if the Evo doesn't meet my needs (if they are still selling them by then). Certainly not going to trust an online order.

@Mofo - it seems that anything after Lot 1227##### should be good to go. Pretty sure that is the first week of July. At this point you will likely get a proper replacement, I must of managed to set up an RMA a little too quickly after that quote from management was posted for them to not cock up and send me old stock. Good luck M8.

(Sent from my notebook. Guess I'll go enjoy some more Plants vs Zombies now as this thing can't run much )

[ciris]

Hi there,

i got a grinding H100 to. Send an email 4 days ago with the requested info to the specified adress. So far nobody contacted me.

Am i being impatient or did something go wrong?

[Jas1222]

Originally Posted by ciris

Hi there,

i got a grinding H100 to. Send an email 4 days ago with the requested info to the specified adress. So far nobody contacted me.

Am i being impatient or did something go wrong?

I haven't heard back either. I'm not sure if I should call them or just wait it out. I don't want them to send me out another one from the old loud batch. The last one I received had the lot #12139403 which was from when I sent the e-mail to the address RMA GUY listed.

[ciris]

Mine was nmr. 11499403.

A very old one i guess. I picked it up just last week. Then again, i live in the Netherlands so it could be an old shipment.

[scoobydooby]

Originally Posted by Q9650

CS will reply within a day or two don`t worry man! corsair takes good care of us i have the proof in my hands :)

Ive been waiting almost a week now and nobody at support has been in contact with me at all.. Im literally at the point where Im sick of looking at the stupid box on my table and am ready to just bin the thing and accept that corsair failed. it shouldnt take me a month to get an rma for a defective rma replacement. just real tired of this crap.

[Q9650]

Originally Posted by scoobydooby

Ive been waiting almost a week now and nobody at support has been in contact with me at all.. Im literally at the point where Im sick of looking at the stupid box on my table and am ready to just bin the thing and accept that corsair failed. it shouldnt take me a month to get an rma for a defective rma replacement. just real tired of this crap.

i know how you feel man... i went trough 7 h100`s to get a good one...just PM ramguy to speed up things and/or resend and email to Removed with the subject line “Hydro Series Buzz” and include your name, phone number, shipping address, and email address

My rma experience was very fast and CS replied everyday....btw i live in malta