ThatManShade Posted February 10, 2014 Share Posted February 10, 2014 Let me start by saying that I love Corsair products and have many. I am however frustrated by a ticket system that says my ticket (6399197) will be responded to within 1 business day. It is now 3 business days later and nothing. I finally found a phone number for tech support that routed me to voice mail (after holding for 10-15 minutes). Issue is Windows crashed during a firmware update (via SSD Toolbox) and the drive is no longer recognized by the BIOS. Link to comment Share on other sites More sharing options...
ThatManShade Posted February 11, 2014 Author Share Posted February 11, 2014 Dear Valued Customer, Your RMA has been approved Yay me. Sorry if I am impatient but the ticket system says 1 business day and when you lose your OS drive, it matters. :sigh!: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 12, 2014 Corsair Employee Share Posted February 12, 2014 I'm very sorry for the delay. I check the ticket it seems all is going good and we are replacing the unit. Link to comment Share on other sites More sharing options...
ThatManShade Posted February 19, 2014 Author Share Posted February 19, 2014 Thanks for the response Ram_Guy, I appreciate it. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.